About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Head of Food & Beverage – Hale Country Club & Spa
Full-time – 40hrs per week
We are recruiting for a Head of Food & Beverage to join Hale Country Club & Spa in the heart of Cheshire. This is a senior operational leadership role for an ambitious and commercially driven hospitality professional who thrives in a premium luxury environment.
Working closely with the General Manager, the Head of Food & Beverage will oversee the full F&B operation across the club and spa, ensuring exceptional service standards, operational excellence, strong commercial performance, and an outstanding guest and member experience at all times.
The successful candidate will lead from the front, driving smooth day-to-day execution across all food and beverage outlets while developing high-performing teams, maintaining exceptional standards, and implementing strategies to improve profitability and operational efficiency.
About Hale Country Club & Spa
Hale Country Club & Spa is a private members' destination dedicated to elevated wellbeing. Designed for those who value performance as much as restoration, it offers an environment where fitness, luxury and community coexist.
From a premium gym floor and boutique spin studio to paddle courts, spa facilities and tranquil wellness spaces, every element supports a balanced lifestyle. Members and guests enjoy chef-led, nutritionally considered menus within vibrant social spaces as a space to reset and feel your very best. Find out more about Hale Country Club here.
Key Responsibilities
- Lead and oversee the entire Food & Beverage operation across all outlets
- Work closely with the General Manager to deliver operational excellence and commercial performance
- Ensure exceptional service delivery and guest experience standards at all times
- Drive smooth day-to-day operations, ensuring consistency across all service periods
- Lead, motivate, train, and develop the F&B management and wider operational teams
- Manage staffing levels, rota planning, labour controls, and team performance
- Take ownership of departmental budgeting, forecasting, and cost control
- Monitor financial performance, identify opportunities for growth, and implement strategies to improve revenue and profitability
- Maintain strong stock management and inventory control procedures
- Build and maintain strong relationships with suppliers and external partners
- Handle guest feedback and complaints professionally and proactively
- Ensure all health & safety, food hygiene, licensing, and compliance standards are consistently met
- Implement and maintain operational procedures and service standards
- Support the delivery of events, member experiences, and business initiatives across the club and spa
- Lead by example with a hands-on management style and visible presence across the operation
Role Requirements
- Previous senior Food & Beverage leadership experience within a premium hospitality environment
- Strong operational and commercial acumen
- Experience managing large teams within fast-paced hospitality operations
- Proven ability to drive service standards and operational performance
- Strong financial understanding including budgeting, forecasting, labour control, and stock management
- Excellent communication and leadership skills
- Highly organised with strong attention to detail
- Passionate about luxury hospitality and delivering exceptional guest experiences
- Self-motivated, proactive, and solutions-focused
- Ability to perform under pressure while maintaining high standards
We are looking for a confident and inspirational hospitality leader who can combine strategic oversight with hands-on operational delivery. This role would suit someone who is passionate about developing teams, elevating guest experience, and driving a high-performing food & beverage operation within a luxury leisure environment. We hope you can join us!
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
