2nd line support engineer Work, Jobs in Hanley, Sts (with Salaries)

1st/2nd Line IT Engineer
technologE Ltd —Manchester
- From £27,500 a year
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Profit sharing
Quick apply
1d
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Quick apply
Service Desk Engineer (On Site)
Novem Limited —Wilmslow
- £24,500 - £30,000 a year
- Full-time
- Windows
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply

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1st/2nd Line IT Engineer

technologE Ltd
Manchester

Quick apply

Job details

Full-time
From £27,500 a year
1 day ago

Benefits

Free parking
Profit sharing
Company pension
Canteen
On-site parking

Qualifications

TCP
Driving Licence
Azure
MCP
Windows
DHCP
IT support
Computer networking
DNS
IT
TCP/IP
Account management
Active Directory
CompTIA A+
Intune

Full job description

Job post summary

Date posted: 9 December 2025

Pay: From £27,500.00 per year

Job Description:

Welcome to technologE Ltd!

We believe that in a world where customers have become numbers, a personal approach is key to ensure our customers get the most out of their technology solutions.

From cloud migration to hardware procurement, we deliver I.T. solutions that evolve with our customers.

The role:

We are looking for a proactive and customer-focused 1st/2nd Line IT Engineer to join our IT support team. This role is ideal for someone with a passion for technology and a desire to grow their technical skills in a dynamic environment. You will be the first point of contact for IT support queries and will also assist with the implementation and maintenance of IT systems.

The successful candidate will be based in Manchester, but occasional visits to our customer sites may be required, so a full driving license is needed.

Part of the role may also include paid overtime through OOH support for some of our key customers.

This is a varied and exciting role in a rapidly growing business, with the opportunity to work with a wide variety of systems and technologies through innovative projects and implementations.

Key Responsibilities:

Provide a first-class customer experience for our customers
1st and 2nd line technical support to end-users via phone, email, and in-person.
Troubleshoot hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Support Microsoft 365 applications and user account management.
Escalate complex issues to 3rd line support or relevant teams.
Maintain accurate documentation of issues and resolutions.
Assist with onboarding and offboarding of staff including equipment setup.
Contribute to IT projects and system upgrades as needed.

Technical Skills & Experience:

Essential:

Experience in a 1st or 2nd line IT support role.
Comfortable engaging with customers over the phone and in-person
Good understanding of Windows OS and Microsoft 365.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Familiarity with Active Directory and user account management.
Strong troubleshooting and problem-solving skills.

Desirable:

IT certifications such as CompTIA A+, Microsoft MCP, or equivalent.
Experience with remote support tools and ticketing systems.
Exposure to cloud platforms like Azure or Intune

Benefits:

Canteen
Company pension
Free On-Site parking
Profit sharing

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: From £27,500.00 per year

Benefits:

Canteen
Company pension
Free parking
On-site parking
Profit sharing

Work Location: In person

Quick apply

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2nd line support engineer jobs in hanley, sts

1st/2nd Line IT Engineer

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