Senior customer support representative Work, Jobs in Hanslope, Bkm (with Salaries)

Director of Technology and Operations
FCDO Services —Hanslope
- £81,000 - £117,800 a year
- Full-time
- Computer Science
- Presentation skills
- IT
13d
Senior Associate Customer Support
MSD —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
4d
Bid Writer / Coordinator
Lockheed Martin Corporation —Ampthill
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
4d
Senior Operational Key Account Manager
DSV —Raunds
- Full-time
- Microsoft Office
- Travel
- Business
- Annual leave
- Employee discount
Claims Handler
Gallagher Bassett —Blisworth
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Risk & Opportunity Manager
Lockheed Martin Corporation —Ampthill
- £37,000 - £46,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Dedicated Intelligence Analyst
Mitie —Northampton
- £35,000 a year
- Full-time
- Social media management
- English
- Master's degree
Warehouse Operations Manager
DSV —Northampton
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Estate Surveyor
Anchor —Milton Keynes
- £52,000 a year
- Presentation skills
- Negotiation
- Employee discount
6d
US Senior Wholesale Manager
Joma Jewellery and Katie Loxton —Banbury
- Seasonal
- Remote
- Management
- Sales
- Travel
Senior Loyalty Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
10d
Senior Project Scheduler
Dematic Ltd. —Banbury
- Full-time
- PMP
- Analysis skills
- Travel
Analyst, Contract Logistics
DSV —Northampton
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee discount
12d
Head of Buying & Strategic Procurement
Buckinghamshire Council —Aylesbury
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
6d
Enforcement Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Organisational skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
10d
Head of Market - Europe
Value Retail —Bicester
- From £96,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
3d
HR Business Partner
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Maintenance Manager
Vanderlande Industries —Daventry
- Full-time
- Maintenance
- Microsoft Office
- Analysis skills
- Annual leave
Business Development Manager - Missiles & Fire Control Systems
Lockheed Martin Corporation —Ampthill
- Full-time
- Business development
- Travel
- Leadership
- Employee assistance programme
- Employee discount

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Director of Technology and Operations

FCDO Services -
Hanslope

Apply Now

Job details

Permanent | Full-time
£81,000 - £117,800 a year
13 days ago

Benefits

Company pension

Qualifications

Computer Science
IT management
Presentation skills
IT
Financial management
Information Technology

Full job description

Details

Reference number

468653

Salary

£81,000 - £117,800

Plus £1,750 location allowance

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

SCS Pay Band 1

Contract type

Permanent

Business area

FCDO Services - Technology and Operations

Type of role

Business Management and Improvement
Commercial
Information Technology

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Hanslope, South East England, MK19 7BH

About the job

Job summary

A meaningful purpose. A one-of-a-kind role. The chance to bring your vision to life as Director of Technology and Operations. Youll reshape our teams and strategies, expand our reach and reputation, and make your mark in our purpose led organisation

Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our customers, helping to shape and support a data driven future for UK government. Join them in this leadership role and youll have the opportunity to lead them on the next stage of our exciting journey.

Job description

Make a real difference in this one-of-a kind leadership role

As our Director, youll transform our ways of working to ensure were in the best position possible to keep the UK protected. Youll hit the ground running, taking the lead from day one. Youll be able to see the potential in our work and talented teams, youll see what needs to be done to make us even better. Youll inspire, motivate, build our incredible teams into a strong future.

With a commitment to the values of the Civil Service and our business priorities, youll lead on the delivery of mission critical data, service solutions and cyber security solutions to the FCDO and its partners in the UK and overseas.

This isnt business as usual your role will be all about putting your own stamp on things, finding ways to completely transform the way we work so we can fulfil our meaningful purpose for years to come.

Use your innovative IT skills as you help to lead our global mission

We have agreed growth targets, and with this in mind youll be accountable for a significant budget and help us to navigate a period of change, transition and transformation. Well also expect you to recognise opportunities, align these to our overall corporate strategy, and take responsibility for the definition, governance and implementation of the technology strategy. Focused on optimising delivery to our customers, youll also exploit the very latest technologies as you work to modernise and improve our internal IT systems.

Youll already have an innovative and strategic mindset and the skills to enable customer-focused, process-driven technology solutions that enhance our efficiency and the value of our global business. Bringing your track record of mobilising and leading operational and strategic teams to deliver commercial and IT operational support and services youll be able to demonstrate how you exceed your customers expectations, your superb financial management skills and exceptional commercial acumen.

Youll be a natural at working at a senior level, Youll be inspiring in your leadership, motivating others to see your vision and be comfortable and confident working with your peers as well as the members of your team as the Technology and Digital expert providing advice and taking accountability for delivery. You will be capable in seeing the bigger picture and are ready to factor this into your decision making.

Youll be great at building relationships, internally and with stakeholders. And youll have a passion for our work, and you will be the Senior Technology representative for FCDO Services within Government ensuring alignment, collaboration, and influence across cross-government IT and technology initiatives.

Person specification

A degree in Computer Science, Information Technology, or related technical subject, or demonstrable experience in this field (such as IT management, software development, or IT Service Delivery and Operations)
Significant experience of successfully leading a business and multidisciplinary teams at a strategic and operational level including large budget responsibility.
Exceptional commercial acumen and financial management skills with a pragmatic approach and drive for outstanding customer service.
Track record of transforming organisations to become commercially focused and customer oriented, delivering major process and service improvement initiatives
Successfully delivered commercial and IT operational support & services preferably on a 24/7 consistently meeting and striving to exceed customer expectations.
Track record of converting business opportunities into efficient and sustainable products and services.
Personal impact and credibility to operate at senior level internally and externally with the ability to foster long term relationships.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Changing and Improving
Managing a Quality Service

Benefits

Alongside your salary of £81,000, FCDO Services contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension
A leave allowance of 25 days per annum
9 days per annum public and privilege days

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours.

Applicants should provide a cover letter, and a current CV. Applicants should pay particular attention to outlining their interest in the role, relevant experience and how they meet the criteria as defined in the person specification.

Failure to submit both a CV and a cover letter will mean we only have limited information on which to assess your application against the criteria.

Depending on the volume of applications the recruitment team will undertake a longlist exercise where they will score CV's and personal statements against the person specification on a 3 point scale.

The panel will assess and score your application in order to select those demonstrating the best fit with the role by considering both the evidence you have provided against the essential criteria set out in the 'Person Specification' section and the detail within your CV. Failure to address any or all of these may affect your application.

If you are shortlisted, you will be asked to take part in a series of assessments which may include psychometric tests and staff engagement assessments. Full details will be provided at the time. These assessments will not result in a pass or fail decision. Rather, they are designed to highlight areas for the panel to explore and support and inform the panel's decision making at interview.

Shortlisted candidates will have the opportunity to speak with a representative of FCDO Services prior to the formal interview to find out more about the opportunity and the organisation. This will not form part of the formal assessment process.

Shortlisted candidates will be asked to attend a panel interview, to have an in-depth discussion of previous experiences and professional competencies in relation to the criteria set out in the 'Person specification'. It is likely that a presentation will also be required at the interview. Full information will be provided to those invited.

Should you encounter any issues with your application please contact:

[email protected]

For a confidential discussion to help inform your application, please contact our recruitment advisors at Sanderson Government and Defence:

[email protected]

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance.
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information