application support engineer Work, Jobs in harborne, wmd (with Salaries)

Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
3d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
11d
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Junior Release Engineer
FNZ —Birmingham
- Full-time
- Azure
- Customer service
- SQL
Junior Full Stack Software Engineer (Remote first)
Spencer West —Birmingham
- Remote
- SQL
- Bachelor's degree
- No degree
- Work from home
2d
Senior DevOps Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £60,400 - £65,886 a year
- Full-time
- Azure
- System design
- English
11d
Customer Support Engineer (Site)
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Administrative experience
- Organisational skills
Tech Support - Cloud VDI
SCC —Birmingham
- £42,000 - £52,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Mentoring
- IT
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
2d
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
2d
Managed IT Field Engineer
Intercity Technology —Birmingham
- Windows
- IT
- Communication skills
- Employee assistance programme
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d
Graduate Software Engineer
Autodesk —Birmingham
- Full-time
- Hybrid work
- Computer Science
- Java
- Analysis skills
3d
Front-end Engineer
drivvn —Birmingham
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Leadership
Quick apply
Digital Technology Solutions Apprenticeship
School of Coding —Birmingham
- £21,158 - £24,785 a year
- Full-time
- No experience needed
- English
- University
- Employee discount
Quick apply
9d

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application support engineer jobs near harborne, wmd

Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
Driving
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support engineer jobs in harborne, wmd

Support Desk Engineer

Technical Support Engineer

Support Desk Engineer

3rd Line Engineer - Support

Service Desk Engineer

IT Support Engineer

Technical Support & Application Engineer UK (f/m/x)

Junior Release Engineer

Junior Full Stack Software Engineer (Remote first)

Senior DevOps Engineer - Technology CSC - Counter Terrorism Policing HQ

Customer Support Engineer (Site)

Tech Support - Cloud VDI

IT Support Technician

APS Engineer

Digital Workplace Engineer

Managed IT Field Engineer

Service Analyst

Graduate Software Engineer

Front-end Engineer

Digital Technology Solutions Apprenticeship

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