Client success manager Work, Jobs in Harborne, Wmd (with Salaries)

Client Relations Executive
Elior UK —Birmingham
- £63,000 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
Quick apply
Assistant Client Manager
Savills —Birmingham
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
Customer Success Manager, Birmingham
Dalux —Birmingham
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
11d
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Employer Engagement Manager
The JTL Group —Birmingham
- Up to £51,100 a year
- Full-time
- Sales
- Business development
- Driving
- Annual leave
- Employee assistance programme
Senior Account Manager - IDNO
E.ON Energy Solutions Ltd —Solihull
- £60,601 - £74,963 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Negotiation
6d
FM Account Manager
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager - Construction (Midlands/South)
DeterTech —Telford
- £45,000 - £50,000 a year
- Full-time
- Sales
- Leadership
- Negotiation
Quick apply
Account Manager, CoStar - East Midlands & East of England
CoStar Group —Birmingham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
Operations Coordinator
Arup —Birmingham
- Customer service
- SharePoint
- AI
16h
Internal Account Manager
Bunzl Cleaning & Hygiene Supplies —Birmingham
- From £25,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Account Manager - Business Partnering
SCC —Birmingham
- £45,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Sales
- IT
Senior Account Manager
WORD360 Language Services —Birmingham
- £44,000 - £47,000 a year
- Hybrid work
- CRM software
- Sales
- Contracts
- Annual leave
- Gym membership
5d
Account Manager, CoStar - Birmingham
CoStar Group —Birmingham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
Account Manager - Legal
OneAdvanced —Birmingham
- Sales
- IT
- Communication skills
- Employee assistance programme
- Bereavement leave
Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
14h
Key Account Manager
ASSA ABLOY —Solihull
- Sales
- Organisational skills
12d
Account Manager
wavenet —Solihull
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Fire Sales Account Manager
Evolution Security —Coleshill
- Hybrid work
- Bachelor's degree
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
11d

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Client Relations Executive

Elior UK -
Birmingham

Quick apply

Job details

Permanent | Full-time
£63,000 a year

Benefits

Company car
Company pension
Paid volunteer time

Qualifications

Catering
Analysis skills
Contracts
Communication skills

Full job description

Elior – A Workplace That Works for You
An exciting opportunity has arisen for a driven individual to join our dynamic team as a Client Relations Executive. This role is focused on building and developing strong client relationships, ensuring clients receive excellent service at every touchpoint.
As a Client Relations Executive, you will work closely with operations teams and internal support functions to support long-term client partnerships and drive contract retention, contributing to the ongoing success and growth of the business. You will be responsible for a diverse regional Business & Industry portfolio, gaining hands-on experience and developing a strong understanding of our client base, with opportunities to broaden your expertise across wider retention activity as you progress.

What you’ll be doing…
The Overall Purpose of Job is to engage with regional Business & Industry clients and work closely with internal stakeholders in support of the retention strategy. Key responsibilities include:

Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives.
CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up-to-date pipeline reporting through regular operational reviews.
Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow-up actions.
Renewals & re-bid support: Coordinate documentation for contract renewals and re-bids within required timeframes, supporting re-bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place.
Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity.

Working Pattern: Monday - Friday | Nationwide Field-based
Job ID: 6526
What can you bring?

Operational experience within the Business & Industry contract catering division
Track record of positive Client relationships
Strong influencing and listening skills
Excellent verbal and written communication
Financial and Analytical Skills

Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
Leave for life’s important moments – whether family, personal or unexpected.
Give back time – paid volunteering days for the causes you care about.
Room to grow – career development and learning opportunities for all stages of your career.
Wellbeing first – mental health support and wellbeing perks.
Financial security – pension schemes and life assurance.
Drive in Style – Enjoy a company car or car allowance

One small thing— we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!

Quick apply

Refine Your Search

client success manager jobs in harborne, wmd

Client Relations Executive

Assistant Client Manager

Customer Success Manager, Birmingham

B2B Client Success Manager

Customer Support Manager

Employer Engagement Manager

Senior Account Manager - IDNO

FM Account Manager

Key Account Manager - Construction (Midlands/South)

Account Manager, CoStar - East Midlands & East of England

Operations Coordinator

Internal Account Manager

Account Manager - Business Partnering

Senior Account Manager

Account Manager, CoStar - Birmingham

Account Manager - Legal

Customer Success Supervisor

Key Account Manager

Account Manager

Fire Sales Account Manager

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