Service desk team leader Work, Jobs in Harefield, Gtl (with Salaries)

IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
12d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
6d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
10d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
User Services Specialist
ECMWF —Reading
- £76,384 - £91,754 a year
- Hybrid work
- English
- C++
- Bachelor's degree
12d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Service Delivery Manager (SDM)- Restaurants
NCR —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
IT Support Specialist — EMEA
Duetto Research —London
- Remote
- Azure
- Customer service
- Windows
Quick apply
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Support Engineer
Aforza —London
- Salesforce
- SQL
- JavaScript
- Annual leave
- Employee discount
HR Data & Technology Services Manager (DTA Lab)
Department for Transport —London
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Service Delivery Manager
Centellic —London
- Full-time
- Hybrid work
- Maintenance
- IT
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Desktop Support Analyst
Brown Brothers Harriman —London
- Full-time
- Customer service
- Windows
- Mentoring
5d

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IT Service Desk Lead

Samiro Search
London

Quick apply

Job details

Full-time
From £40,000 a year
12 days ago

Qualifications

Azure
Customer service
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
Active Directory

Full job description

Job Overview

IT Service Desk Team Lead

Location: London (Hybrid – 3 days office-based)
Salary: £40,000 per annum (dependent on experience, with flexibility for the right candidate)

About the Role:

We are looking for an experienced and motivated IT Service Desk Team Leader to join our team. This is a hands-on role combining technical support with the opportunity to take ownership of the Service Desk function and develop into a leadership position. The successful candidate will have strong experience within an IT support environment, with excellent knowledge of Microsoft 365, Azure and general IT infrastructure. While previous team leadership experience would be beneficial, we are also open to considering a strong Senior Service Desk Engineer or IT Support professional who has the ambition and drive to step into a leadership role. You will play a key role in supporting the Service Desk team, ensuring excellent service delivery, resolving technical issues and helping to improve processes across the IT function.

Key Responsibilities

Support the day-to-day running of the IT Service Desk and help ensure effective service delivery.
Act as a point of contact for technical escalations and customer queries.
Provide hands-on technical support across Microsoft 365, Azure, Active Directory and Windows environments.
Manage and prioritise service desk tickets, ensuring issues are resolved efficiently.
Support user administration, access management and troubleshooting of hardware, software and systems.
Assist with onboarding and training of new employees.
Work closely with colleagues to share knowledge and improve processes.
Support IT projects, system improvements and operational activities.
Liaise with customers, suppliers and external agencies when required.

Skills & Experience Required

Previous experience working within an IT Service Desk, Helpdesk, Technical Support or IT Operations environment.
Strong technical knowledge of Microsoft 365 and Azure.
Experience with Active Directory / Entra ID and Windows environments.
Good understanding of IT troubleshooting, systems and infrastructure.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage priorities.
A proactive approach with the ability to take ownership of issues.
A desire and ambition to develop leadership skills and take on increased responsibility.

Desirable Experience

Previous experience mentoring, supporting or guiding colleagues.
Experience within an MSP or customer-focused IT environment.
Exposure to server administration, networking or IT projects.

Pay: From £40,000.00 per year

Experience:

MSP: 1 year (preferred)

Work Location: Hybrid remote in London EC4N

Quick apply

Refine Your Search

service desk team leader jobs in harefield, gtl

IT Service Desk Lead

Service Desk Analyst

EUC Engineer

Application Support Analyst

Service Desk Analyst

Service Desk Engineer (Field)

End User Computing Analyst

User Services Specialist

Head of Service Desks - Reading, UK

Managed Services - First Line Support Team Lead

End User Computing Analyst

Service Desk Technician - 6 Month FTC

IT 1st Line Support Engineer

Service Delivery Manager (SDM)- Restaurants

IT Support Specialist — EMEA

Application Support Specialist

Support Engineer

HR Data & Technology Services Manager (DTA Lab)

Service Delivery Manager

Desktop Support Analyst

I want to receive the latest job alerts for service desk team leader in harefield, gtl

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