It apprentice Work, Jobs in Harewood, Nl (with Salaries)

IT Support Apprentice
Optionbox Ltd —Leeds
- From £16,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Classroom experience
- Free parking
- Referral programme
Quick apply
Technical Support Apprentice
ProVu Communications Ltd —Huddersfield
- From £18,000 a year
- Software troubleshooting
- Customer service
- IT
- Sick pay
Quick apply
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IT Support Apprentice

Optionbox Ltd
Leeds

Quick apply

Job details

Permanent | Full-time
From £16,000 a year

Benefits

Free parking
Referral programme
On-site parking

Qualifications

Driving Licence
Microsoft Outlook
SharePoint
Classroom experience
IT
Communication skills

Full job description

About Optionbox

Optionbox is a growing Managed Service Provider (MSP) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire — and we're known for picking up the phone in under 8 seconds. We're looking for two motivated apprentices to join us and grow with the business.

The Role

As an IT Support Apprentice at Optionbox, you'll earn while you learn. You'll spend most of your time working alongside our experienced engineers, building real-world IT skills with genuine clients — not just classroom exercises. Alongside your day job, you'll work towards a nationally recognised Level 3 qualification in IT.

What You'll Be Doing

Answering support calls and emails, logging tickets in our helpdesk system
Helping diagnose and resolve IT problems for clients — everything from password resets tonetwork faults
Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
Setting up new laptops, PCs, printers and user accounts for clients
Supporting the team with Microsoft 365 queries — Teams, Outlook, SharePoint, OneDrive
Learning how to use professional IT tools including remote monitoring and support platforms
Keeping records and documentation up to date
Helping clients feel confident and supported — customer service is just as important as technical skill

What We're Looking For

A genuine enthusiasm for technology and problem-solving — you don't need to know everything, but you need to want to learn
Good communication skills — you'll be talking to clients every day
Organised and reliable — when a client has a problem, they're counting on us
A positive, can-do attitude and willingness to take on new challenges
GCSEs at grade 4/C or above in English and Maths (or equivalent)
Full UK driving licence — or working towards one — is desirable (access to a vehicle helpful but not essential initially)

What We Offer

A real job with real clients from day one — not just a college placement
Salary starting at £15,000 (well above the legal apprenticeship minimum)
Fully funded Level 3 ICT qualification — no cost to you
Mentorship from experienced engineers who are invested in your development
Genuine prospects: our aim is to offer a permanent role on successful completion
Mileage reimbursement for client visits once you're attending solo
A growing, friendly team where your contribution really matters

Pay: From £16,000.00 per year

Benefits:

Free parking
On-site parking
Referral programme

Work Location: Hybrid remote in Leeds LS27 0HL

Quick apply

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