Operations agent Work, Jobs in Harlington, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Ground Operations Agent (9-month Fixed Term Contract)
British Airways —London
- 8 hour shift
- English
- Continuous improvement
Security Agents
Pyrex UK Ltd —Hounslow
- £13.05 an hour
- Part-time
- Microsoft Word
- Customer service
- English
Quick apply
8d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Trainee Property Manager
Clarendons —Reigate
- £21,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Cargo Agent
Dnata UK —London
- Night shift
- Customer service
- English
- Travel
Operations Coordinator Monday to Friday
Crane Worldwide UK Limited —Middlesex
- Monday to Friday
- Microsoft Word
- Writing skills
- Organisational skills
2d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Customer Support Agent
Gett It UK —London
- From £1,800 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Work from home
Quick apply
9d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Aviation Security Agent
Mitie —Hounslow
- £13.09 an hour
- Nights as needed
- Customer service
- Communication skills
2d
Check In Agent - Heathrow
SIXT UK —London
- From £28,766.77 a year
- Analysis skills
- Communication skills
- Free parking
- Paid training
Quick apply
Levantine Arabic Linguistic Projects (On-site London) | Sigma AI
Sigma Group —London
- Computer literacy
- English
- Computer skills
Quick apply
2d
Gulf and Egyptian Arabic Linguistic Projects (On-site London) | Sigma AI
Sigma Group —London
- Computer literacy
- English
- Computer skills
Quick apply
2d
AIRPORT DUTY OFFICER - LONDON
Gulf Air —London
Aviation Security Agent
Wilson James —Slough
- £15.16 - £18.95 an hour
- 12 hour shift
- Computer literacy
- Forklift
- First Aid Certification
- Annual leave
- Employee discount
International Operations Agent I
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- Customer service
- English
- Training & development
- Annual leave

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

operations agent jobs in harlington, gtl

Customer Service Host - T3

Ground Operations Agent (9-month Fixed Term Contract)

Security Agents

Customer Service Host

Customer Service Host - T2

Trainee Property Manager

Lead Agent - T3

Cargo Agent

Operations Coordinator Monday to Friday

Contact Centre Operations Manager

Lead Agent

Customer Support Agent

Airport Services Duty Supervisor - London Heathrow

Aviation Security Agent

Check In Agent - Heathrow

Levantine Arabic Linguistic Projects (On-site London) | Sigma AI

Gulf and Egyptian Arabic Linguistic Projects (On-site London) | Sigma AI

AIRPORT DUTY OFFICER - LONDON

Aviation Security Agent

International Operations Agent I

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