Do you want to build a rewarding career supporting patients and helping them access vital healthcare services? If so, we'd love to hear from you.
Salary: £35500 per annum
Hours: 37.5 hours per week, must be flexible for shifts between 07:30 - 21:00
Location: Harlow, Essex
Reports to: Team Manager
About the Role
As a Team Leader within our growing Patient Services team, you will play a key role in supporting patients, healthcare professionals, and customers through a range of enquiries. Working in a fast-paced contact centre environment, you will handle inbound calls, emails, and other communications, providing a high standard of service while ensuring every interaction is managed with professionalism, empathy, and care.
This is an exciting opportunity to join a growing healthcare organisation where your work will have a direct impact on patients' lives and wellbeing every day.
What You'll Be Doing
- Supporting Patient Services Call handlers, managing escalated calls.
- Providing accurate information and support on healthcare services and patient journeys.
- Taking ownership of cases and ensuring timely resolution of enquiries.
- Maintaining accurate records and updating systems in line with company procedures.
- Working collaboratively with colleagues and healthcare professionals to deliver the best possible outcomes.
- Delivering a high-quality, patient-focused service in line with organisational values and standards.
Why Lloyds Clinical?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
Success in this role requires previous team leadership experience and a genuine passion for delivering outstanding customer service. You will be able to make well-reasoned decisions that prioritise excellent patient care, while using your empathy and caring nature to effectively lead and support your team. The role also demands strong organisational skills, the ability to work under pressure to meet deadlines and targets, and a keen eye for detail.
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team
