Receptionist/secretary Work, Jobs in Harlow, Eng (with Salaries)

Outpatient appointment department - Front desk Receptionist
The Princess Alexandra Hospital NHS Trust —Harlow
- £25,272 a year
- Travel
5d
Medical Receptionist/Secretary
Whitwell Surgery —Hitchin
- £24,851.23 - £25,418.21 a year
- Customer service
- Administrative experience
- Front desk
- Free parking
Quick apply
Clinic Manager
EBS Physiotherapy Limited —St Albans
- £30,000 - £35,000 a year
- Full-time
- Google Suite
- Management
- Social media management
- Free parking
- Health & wellbeing programme
Quick apply
8d
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —London
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
2d
Healthcare Assistant Bank-London
Mayo Clinic —London

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Outpatient appointment department - Front desk Receptionist

The Princess Alexandra Hospital NHS Trust -
Harlow

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Job details

£25,272 a year
5 days ago

Full job description

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wavea national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Job overview

To provide a professional, customer centred reception service to patients attending the Princess Alexandra NHS Trust clinical services across all sites and all reception desks, as operationally required.
To provide a Patient’s Appointment Service that achieves all Key Performance Indicators to ensure provision of a high standard of Customer Care.
To have confidence in communicating politely and efficiently with patients, relatives and other Trust Staff via the telephone and face to face
To maintain patient confidentiality at all times when communicating with patients via the telephone and to be aware of data protection
To ensure the caching up of clinics in a timely manner, ensuring follow ups have been booked , appointments have been outcomed and escalate any concerns
To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times
To offer patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process. To maintain a calm attitude at all times, being aware of patients’ worries and concerns at coming to hospital.
To ensure booking processes are followed accurately and in a timely manner, and all Clinic Outcome forms and reconciliations, and close of business processes are completed.

Main duties of the job

Work within a team
May involve Saturday working as we move in a new Direction as a Trust
No staff to line manage in this position
This job covers the front desk at St Margarets Hospital in Epping , Herts and Essex in Bishops Stortford and Princess Alexandra hospital. You will need to be able to work at any site and be able to travel there and back.

Duties and responsibilities

Admitting and discharging patients on Cerner including internal transfers and cancellations in a timely fashion as set by the reception manager
Make follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic
Ensure the accurate entry and up-date of patient details and patient hospital clinical care episodes
Ensure patient details are verified and accurately updated on Cerner during the booking/admitting process
To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems
To follow Trust Overseas/Private patients procedure to ensure that the Trust receives the income generated by these patients
Preparing case notes appropriately including pre-assessment packs and letters as required
Tracking all case notes on the electronic tracking system, and sending them out to other departments or staff as required (Coding, medical secretaries, medical records etc)
Participate in the Performance Review Development Programme process to ensure personal skills are enhanced
To comply with 18 weeks RTT pathways including Choose & Book and 2 Week Wait targets and escalate any concerns regarding this to team leads
To support the booking of patient through internal message pools and email accounts where required
To answer the phone and deal with patient queries politely and efficiently
To be able to remain calm during difficult conversations which may occur if a patient is unhappy about their outpatient appointment, and escalate any concerns to team lead and reception manager where required
Printing of referrals from ERS as and when requested by the clinician
To communicate appointment booking by text message to the patients

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure.

Detailed job description and main responsibilities

Job description attached

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receptionist/secretary jobs in harlow, eng

Outpatient appointment department - Front desk Receptionist

Medical Receptionist/Secretary

Clinic Manager

Clinic Receptionist

Healthcare Assistant Bank-London

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