Are you ready to be part of something extraordinary? At Firmdale Hotels, we pride ourselves on providing unparalleled experiences to our guests, and now we are looking for a passionate Assistant Head Concierge to join our thriving team at Ham Yard Hotel.
At Firmdale Hotels, we redefine luxury with a unique blend of creativity, warmth, and impeccable service. Our Ham Yard Hotel, nestled in the heart of London, is a vibrant oasis where every detail is crafted to perfection. Join us in our mission to exceed expectations and create unforgettable moments for our guests.
As Assistant Head Concierge, you'll play a pivotal role in the daily operations of our concierge desk. Reporting directly to the Head Concierge, you'll oversee arrivals and departures, manage guest requests with efficiency and precision, and ensure seamless check-ins and check-outs.
Responsibilities:
- Assist in the smooth running of the concierge desk, maintaining high standards of service at all times.
- Welcome guests warmly, assist with luggage, and provide assistance tailored to their needs.
- Handle incoming calls promptly and courteously, addressing guest inquiries and requests with professionalism.
- Collaborate closely with the team to deliver exceptional service and create memorable experiences for our guests.
- Maintain a keen eye for detail, ensuring all guest preferences and requirements are met with meticulous care.
- Demonstrate enthusiasm and passion for delivering outstanding service, reflecting the essence of Firmdale Hotels.
- Possess a clean UK driving license, enabling you to provide transportation assistance as needed.
- A genuine desire to exceed guest expectations and create memorable experiences.
- Reflect our commitment to excellence through your professional appearance and demeanour.
- Thrive in a collaborative environment, working alongside ambitious and friendly colleagues.
- Delight in the small touches that elevate the guest experience from ordinary to extraordinary.
- Bring energy and positivity to everything you do, infusing our team with your vibrant personality.
- Minimum of three years' experience in a similar role within a 5-star hotel environment.
What We Offer:
- Competitive annual salary of £ 38,332.00 plus service charge and commissions
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Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
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Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
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Discounted cinema tickets, gym membership, travel, retailers and restaurants
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Complimentary meals on shift
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Referral bonus scheme for recommending top talent
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Flexible scheduling without split shifts
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Dry cleaning service for work attire and discounted personal dry cleaning
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Enhanced holiday allowance based on length of service
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Season ticket loan for convenient commuting
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Ongoing training, professional development, and fully funded English lessons
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Regular social events, team activities, and fitness sessions
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Benefits like cycle to work scheme and annual long service awards
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One allocated paid day per year for volunteering work
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Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
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And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
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Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
