Conference manager Work, Jobs in Harmondsworth, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Conference Centre Manager
Restaurant Associates —London
- £44,492.70 a year
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Conference and Banqueting Manager
Oatlands Park Hotel —Weybridge South
- Full-time
- English
- Hotel
- In-person
- Free parking
- Annual leave
Quick apply
21h
Partnerships Manager, Healthcare (events)
Haymarket Media Group —London
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Flexible schedule
3d
Events Manager
BioPhorum —London
- Full-time
- Remote
- Travel
- Organisational skills
Quick apply
Commercial Event Manager
Southbank Centre —London
- £38,000 - £40,500 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
6d
Medical Information Client Manager / Team Lead
EVERSANA —London
- Full-time
- Remote
- English
- Microsoft Office
- Project management
Quick apply
Global Events Manager
BAE Systems —Frimley
- Microsoft Powerpoint
- Microsoft Excel
- Project management
7d
Conference & Banqueting Manager
The warren —Bromley
- Up to £35,000 a year
- Full-time
- Serving
- Hospitality
- Management
- Free parking
- Employee discount
Quick apply
Head of Product and Enablement
deltaflare —Richmond
- £90,000 - £115,000 a year
- Full-time
- Sales
- Presentation skills
- Product management
- Flexitime
Quick apply
5d
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Free parking
Quick apply
4d
VacancyTitle: Property Services Manager
WJP Floyd for Poplar HARCA —George Green
- £56,436 - £59,574 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Senior Logistics and Operations Manager
Indutex Industrial Solutions —London
- £5,800 - £7,600 a month
- Full-time
- Management
- ERP systems
- English
Quick apply
11d
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
7d
Administrative Coordinator
Gilead Sciences —Uxbridge
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Family Group Conference /RI Coordinator - Specialist Intervention Service
London Borough of Barking and Dagenham —London
- Communication skills
- Annual leave
6d
Events Manager
OakNorth Bank —London
- Full-time
- Time management
5d
Senior Project Manager - Events
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Hybrid work
- Microsoft Excel
- Hotel
- Project management
- Annual leave
- Work from home
Quick apply
3d
Senior Strategic Operations Manager
Ivana Deco Business Solutions Ltd —London
- £5,800 - £7,500 a month
- Full-time
- Management
- English
- Team management
Quick apply
11d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

conference manager jobs in harmondsworth, gtl

Head Of Customer Experience

Conference Centre Manager

Conference and Banqueting Manager

Partnerships Manager, Healthcare (events)

Events Manager

Commercial Event Manager

Medical Information Client Manager / Team Lead

Global Events Manager

Conference & Banqueting Manager

Head of Product and Enablement

Head of Sales

VacancyTitle: Property Services Manager

Implementation Manager

Senior Logistics and Operations Manager

Live Event Production Manager (Full Time)

Administrative Coordinator

Family Group Conference /RI Coordinator - Specialist Intervention Service

Events Manager

Senior Project Manager - Events

Senior Strategic Operations Manager

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