Director of process improvement Work, Jobs in Harmondsworth, Gtl (with Salaries)

Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Technical Governance & Assurance
Sodexo —London
- £80,000 a year
- Full-time
- Engineering
- Maintenance
- University
- Gym membership
Quick apply
13d
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Sustainable Production Manager (Film & TV) Full Time
Sustainable Film —Iver
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Free parking
Quick apply
3d
Director of Service
ADP —Staines-upon-Thames
- Hybrid work
- Analysis skills
- Human resources
- Leadership
- Employee assistance programme
- Employee discount
3h
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Director of Operations - Critical Site - Engineering knowledge background
Equinix —Slough
- Full-time
- Management
- Leadership
- Employee stock purchase plan
10h
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- APIs
- AI
- Communication skills
2d
Head of PMO - Crawley, Bristol or Reading
FDM Group —London
- Hybrid work
- Project management
- Travel
- Leadership
- Annual leave
Director of Participant Operations
Our Future Health —London
- From £100,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Referral programme
Quick apply
7d
Director of Quality
CECOS College London —London
- £80,000 - £100,000 a year
- Full-time
- Master's degree
- Analysis skills
- Project management
Quick apply
Head of Digital Care & AI
Caron Group —Uxbridge
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Referral programme
Quick apply
2h
Compliance Monitoring & Oversight Director
Boston Consulting Group —London
- Full-time
- Data analysis skills
- Project management
- AI
Associate Director - Head of Trend & Change
Mace —Reading
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
CAFM Director
Equans —London
- Full-time
- Annual leave
- Employee assistance programme
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Associate Director, Commercial Launch and Project Management
Regeneron —Uxbridge
- Hybrid work
- PMP
- Microsoft Office
- Master's degree
- Annual leave
14d
Director, Logistics
Mattel —Slough
- £112,000 - £133,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Director of People Operations
Multiverse —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Gym membership
- Life insurance
Quick apply
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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Director of Customer Operations and Engagement, EMEA

IPCI -
High Wycombe

Quick apply

Job details

Benefits

Company pension
On-site parking

Qualifications

Software deployment
Supply chain
Analysis skills
Account management
Communication skills

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

The Role

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

This role is responsible for delivering Franchisee and customer operational excellence across the EMEA region, ensuring consistent engagement, responsive support and effective deployment of services and capabilities.

Taking a lead role in managing a complex series of regional stakeholders including our customer base (Franchisees and Master Franchisees) and stakeholders (i.e. Subway) and working closely with our board to ensure the highest levels of customer and operational excellence.

The position ensures that all Franchisee and customer operations, including onboarding, training, communications, insights, and support services, are executed with precision, aligned to international standards, and adapted to regional requirements.

The role acts as the primary regional interface between the international customer experience function and in market teams, driving operational performance, proactive issue resolution, and continuous improvement in Franchisee and customer outcomes.

What were looking for in you

Senior experience in operations, customer engagement and service delivery leadership
Comfortable operating with high degrees of regional autonomy but within an established delivery framework
Experience in managing a complex set of stakeholders including working closely with a board of directors focused on governance and customer experience
Ability to balance strategic design with handson delivery
Strong understanding of Franchise and Master Franchise operating models
Datadriven decisionmaking; able to translate insights into prioritised improvements and measurable outcomes
Track record in driving automation and reduction in cost to serve whilst driving higher levels of performance
Storytelling combined with strong operational communications delivery
Proven experience leading support operations, issue management, and service deployment activities and engaging the broader business with passion
Proven experience of leading technology and non-technology support desks, leading in-field account management teams
Strong analytical capability with experience translating insights into operational improvements
Excellent stakeholder management and communication skills across diverse markets and cultures.

What will you be doing?

Leading Franchisee engagement and operational management activities
Delivering on data analytics
Stakeholder management and leading on regional operating committees
Strategic leadership
Regional communications
Driving support desks, customer trends

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

Our ground rules:

Be courageous in being vulnerable
Be open minded and curious. Open to others perspectives
Say what we mean
Be ourselves. Bring our opinions and thoughts
Speak up and surface concerns
Provide support, understanding and empathy if we slip down the ladder
Watch for subgroups within our group
Nurture ourselves and others

How do we support our employees?

Joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

A structured onboarding programme.
Time with the senior leadership team, as well as your colleagues and our Culture Champions.
Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times.
Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
On-site parking
A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of process improvement jobs in harmondsworth, gtl

Director of Customer Operations and Engagement, EMEA

Head of Technical Governance & Assurance

Senior Director, Head of International Network Compliance (EMEA)

Sustainable Production Manager (Film & TV) Full Time

Director of Service

HR Director

Director of Operations - Critical Site - Engineering knowledge background

Director of Enablement & Performance

Head of PMO - Crawley, Bristol or Reading

Director of Participant Operations

Director of Quality

Head of Digital Care & AI

Compliance Monitoring & Oversight Director

Associate Director - Head of Trend & Change

CAFM Director

Global Operations Coordinator - BCG Institute

Associate Director, Commercial Launch and Project Management

Director, Logistics

Director of People Operations

Global Managing Director - Consumer

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