Technical support engineer Work, Jobs in Harmondsworth, Gtl (with Salaries)

2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
8d
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Technical Support Engineer
Barracuda Networks Inc. —Reading
- Salesforce
- English
- Windows
Quick apply
3d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Customer service
- Engineering
- Maintenance
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
7d
Product Support Engineer - Heathrow Airport
Amadeus IT Group —London
- Full-time
1h
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Technical Support Engineer, Advanced
Keysight Technologies, Inc. —Wokingham
- Part-time
- PMP
- Engineering
- Master's degree
9d
Deskside Support Engineer
7IM —London
- Azure
- Customer service
- Microsoft Office
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home
Technical Support Engineer - Field
Thrive —London
- Full-time
- Financial services
- In-person
- Communication skills
Support Engineer - Lambeth
RM Education Limited —London
- Maintenance
- IT
- School
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
14d
Commercial EV Technical Support Engineer
BYD Europe —Hounslow
- Microsoft Excel
- Engineering
- SQL

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2nd Line Technical Support Engineer

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

Up to £30,000 a year

Qualifications

Driving Licence
LAN
Windows
SharePoint
Communication skills
Active Directory

Full job description

The Role

2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support?
Do you have good communication skills?
Do you pride yourself on your problem solving skills?
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

Answer either first line support or end user software or hardware queries via email, phone or face to face
Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
Work with the IT Management team and support team to ensure recurring technical issues are addressed
Update the ticketing system, ensuring notes, progress and required actions have been input promptly
Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
Able to learn, comprehend and run 3rd Party tools / applications
Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

Prior experience within second-line technical product or service focused support role
Ability to problem solve within a technical environment
Strong customer service approach and team player
Strong work ethic and ability to work in dynamic work environment
Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
Understanding of Networking principles – LAN / WAN
Proactive and checking with 3rd parties for updates, and chasing where necessary

Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.

Does this sound like what you have been looking for? Click "apply" today and one of our team will be in touch soon!

Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Quick apply

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technical support engineer jobs in harmondsworth, gtl

2nd Line Technical Support Engineer

Technical Support Center Engineer

Support Engineer - London

3rd Line Support Engineer