Application support analyst Work, Jobs in Harpenden, Hrt (with Salaries)

Application Support Analyst
Away Resorts —Hemel Hempstead
- £35,000 a year
- Full-time
- Communication skills
- Resort
- Annual leave
- Employee discount
Quick apply
2d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Application Support Analyst - Cruise
TUI —Luton
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Employee discount
8d
Application Support Analyst - Cruise
TUI Group —Luton
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Employee discount
8d
Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)
Veeva Systems —London
- £40,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
BI Analyst
easyJet —Luton Airport
- Full-time
- Databases
- Analysis skills
- Communication skills
- Annual leave
2d
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
3d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
ICT Technical Analyst
Hill Group UK —Waltham Abbey
- Remote
- Travel
- Communication skills
- Employee discount
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
8d
Partnerships Data Analyst – Ben & Jerry's
Fairtrade Foundation —London
- £21,470 a year
- Part-time
- Hybrid work
6d
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- Continuous improvement
- APIs
- Annual leave
- Work from home
Quick apply
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
The Data School UK - Data Analyst/Consultant
The Information Lab —London
- £35,000 - £40,000 a year
- Presentation skills
- School
- Annual leave
Graduate Business Analyst | London
eaChange —London
- £30,000 a year
- Bachelor's degree
- Communication skills
3d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Junior Cyber Risk and Assurance Analyst
Bank of England —London
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
6d
SOC Analysts (DV Security Clearance)
CGI —London
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
Quick apply
Business Analyst
NHSProfessionals —Hemel Hempstead
- £42,000 a year
- Analysis skills
- Product management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1h

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application support analyst jobs near harpenden, hrt

Application Support Analyst

Away Resorts -
Hemel Hempstead

Quick apply

Job details

Permanent | Full-time
£35,000 a year
2 days ago

Benefits

Annual leave
Employee discount
Life insurance

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Ticket management systems
Technical support incident logging
Technical writing
Customer support
IT incident logging
Application support
Root cause analysis
Incident log maintenance
Communication skills
Information Technology

Full job description

Job Type: Permanent

Hours of Work: Full Time

Location: Hemel Hempstead (Central Support)

Salary: £35,000

What we need in a nutshell:

We’re looking for an Application Support Analyst to provide first and second-line support for the business applications our park teams and Central Support colleagues rely on every day.

You’ll be one of the first points of contact when something isn’t working as it should- logging, triaging and resolving incidents and service requests, keeping users informed and escalating more complex issues to the Application Support Lead or our third-party partners when needed.

Alongside day-to-day support, you’ll help test system changes and upgrades, maintain clear support documentation and knowledge articles, and give colleagues the guidance and training they need to use our applications confidently.

This is a role for someone who enjoys solving problems, communicates technical information in a clear and friendly way and takes pride in delivering a brilliant internal customer experience.

Who are we?

We’re an ambitious bunch and have huge aspirations. We’ve spent the last 17 years shaking up the Great British Holiday and have no intention of stopping yet!

With 27 locations across the UK, we are passionate about providing excellent experiences to our guests and colleagues. Whether that be on the Cornish coastline or up in Scotland, there’s something for everyone.

Want to find out more about our holidays? Check out our website: www.awayresorts.co.uk

What you’ll be doing:

Provide first and second-line support for business applications, resolving incidents and service requests within agreed service levels.
Log, triage and prioritise support requests, keeping users informed from first contact through to resolution.
Diagnose and troubleshoot application issues, using a methodical approach to identify root causes and practical solutions.
Escalate complex incidents to the Application Support Lead or third-party vendors, providing clear information to support a timely resolution.
Maintain accurate records of incidents, resolutions, workarounds and known errors within the IT service management platform.
Support the configuration, testing and implementation of application changes, upgrades and new deployments.
Help identify recurring issues and opportunities to improve system reliability, support processes and the user experience.
Create and maintain clear user guides, FAQs and knowledge base articles so colleagues can find the help they need quickly.
Provide practical guidance and end-user training, adapting technical information for non-technical audiences.
Work collaboratively with park teams, Central Support colleagues, internal technology teams and external partners.
Handle guest and colleague data sensitively, following data protection requirements and promoting secure electronic data handling.
Take part in an on-call or out-of-hours support rota where required.
Create a working atmosphere that Embraces Everyone.

Skills, experience and qualities you’ll need:

At least one to two years’ experience in an IT support, application support or similar technical support role.
Experience using an IT service management or helpdesk ticketing system to manage incidents and service requests.
Experience supporting business users across multiple teams or departments.
Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical colleagues.
Good analytical and problem-solving skills, with a calm and methodical approach to troubleshooting.
Confidence using Microsoft 365 tools and a willingness to learn new systems and technologies.
The ability to follow processes, document work accurately and maintain a strong attention to detail.
Strong organisation and prioritisation skills, with the ability to manage a varied workload in a fast-moving environment.
A proactive, solution-focused and collaborative approach, with a genuine commitment to helping others.
ITIL Foundation certification, or a willingness to work towards it.
Experience with cloud-hosted applications, Microsoft 365, property management, ERP or hospitality platforms would be advantageous.
A relevant IT qualification, degree or application-specific certification would also be advantageous.
Flexibility to support operational needs at other Away Resorts locations when required.

What we can offer you:

A chance to use and stretch your skills and build your career in one of the fastest growing and most exciting holiday companies in the UK
Great discounts on holidays and on-park purchases with us for you, friends and family
25 Days Annual Leave + Bank Holidays
Enhanced family benefits
Life Insurance
Passion for Parks – take your family and work from a park for one week a year

Want to join our team? Here’s how to apply:

If you're ready to make a significant impact in a dynamic environment, apply now to join the Away Resorts team!

Just click on the Apply Now button and follow the instructions.

To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our Promise to You:

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique, but our people too.

After all, wouldn’t it be boring if we were all the same?

In short, we want you to bring your whole self to work.

Quick apply

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