Customer success specialist Work, Jobs in Harpenden, Hrt (with Salaries)

Client Insight Specialist - Retailer Customer Success Team
NielsenIQ —London
- £33,500 - £40,906 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply
5d
Learning and Development Coordinator
AutoProtect Group —Harlow
- £40,000 a year
- Full-time
- Presentation skills
- No degree
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Senior Customer Success Specialist, Connect Specialty Sales
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
Principal Customer Success Specialist - UK&I
Medtronic —London
- £62,400 - £93,600 a year
- Full-time
- Project management
- Bachelor's degree
- Driving
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Implementation Success Senior Specialist - USA, Canada and UK
Storyblok —London
- £98,100 - £142,000 a year
- Remote
- English
- APIs
- Annual leave
- Flexible schedule
10d
HubSpot Specialist
Wagada Digital —St Albans
- Hybrid work
- Customer service
- Project management
- Presentation skills
Customer Success Specialist (Proptech, B2B SaaS)
Houseful —London
- Full-time
- Data analysis skills
- IT
- Time management
- Annual leave
- Referral programme
Quick apply
12d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Head of Export Knowledge Transfer (Defence)
MBDA —Stevenage
- £85,000 a year
- Hybrid work
- Business development
- Travel
- Contracts
- Free parking
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
Technical Customer Success Specialist
Cisco Systems —London
- Full-time
- Travel
- IT
- Communication skills
Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- AWS
- AI
Business Development Executive
Excelerate360 —Hitchin
- £28,000 - £32,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
13d
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
3PL Control Tower Specialist
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
GTM Enablement Specialist - 100% Remote - Europe
Hostaway —London
- Full-time
- Remote
- Spanish
- Sales
- Salesforce
- Annual leave
Quick apply

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Client Insight Specialist - Retailer Customer Success Team

NielsenIQ -
London

Quick apply

Job details

Full-time
£33,500 - £40,906 a year
5 days ago

Benefits

Employee assistance programme

Qualifications

Microsoft Powerpoint
Data analysis skills
Analysis skills
Market research
Customer relationship management
Communication skills

Full job description

Job Description

We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions.

This position is for someone with a strong research background who is or wants to become an expert in the Tech & Durables retail market. As part of the team you’ll get to understand the UK retail landscape, dynamics, and consumer buying and behaviours, and translate what we learn into specific opportunities for our clients. We love to get immersed in data, work with it, come up with new hypotheses, and keep interrogating what we produce in order to create story-led analysis we are proud of.

This client facing role involves taking the lead with a portfolio of the UK’s largest retail clients – being responsible for managing day to day requests and using data to develop strategic and tactical recommendations and insights and solve business needs. Your role will involve direct interaction with clients, so being able to establish rapport with clients by being client-focused, responsive and approachable is necessary.

Salary: 33500 GBP to 40906 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Responsibilities:

Lead the service of a portfolio of the UK’s largest Tech & Home & DIY retailers and ensure client service is delivered to the agreed standard, meeting the service level requirements
Working directly with the retailers to understand their key business questions and strategic aims. Developing and maintaining strong relationships with both client and internal stakeholders
Produce actionable insight and answer retail partner queries and requests. Also, Organise and prepare retailer presentations, bringing in multiple research methodologies from NIQ to produce an overall picture of retail market trends
Expertise and knowledge on UK retail trends
Build and deliver tailored insights/presentations for retailers using a storyline approach and contributing to ongoing training and development of our people and capabilities

Requirements:

Relevant market research experience – minimum of 2+ years experience (in a previous agency or client-side)
Analysis skills: Must enjoy and have experience with ‘digging’ through data sets to find the true story and themes that are worthy of further investigation to deliver insight and recommendations

Presentation experience and client management skills
Strong reporting and communication skills. You will have a passion to be an engaging ‘Story-Teller’ and skills with PowerPoint and Excel and experience using data analysis packages
Ideally knowledge of the UK retail market – if not, willingness to immerse themselves in it and become experts in the industry.

What We Offer

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on Tech & Durables retailers, we combine unparalleled data and coverage, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.

Working with our Retailer Customer Success team gives you access to:

Our amazing 'people first' culture with plenty of flexibility
Career & Learning development
Becoming an expert within UK retail environment

This is a full-time role based in London offering a hybrid working mode combining working from home and one day a week in the London office.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

customer success specialist jobs in harpenden, hrt

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