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At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.
With the Cliffs Pavilion’s refurbishment project nearing completion, this is an exciting time to join the Southend Theatres team. We are looking for enthusiastic and confident Supervisors to help deliver exceptional customer experiences across our venues, ensuring every visitor receives a warm welcome and a consistently high-quality experience.
Working across both the Cliffs Pavilion and Palace Theatre, you will support the smooth running of front of house operations during performances and events. This will include supervising team members across our bars, events, coffee shop, new restaurant and wider customer-facing services, helping to maintain high standards of service, safety, presentation and operational delivery.
As a Supervisor, you will lead by example on shift, supporting colleagues to feel confident, informed and motivated. You will help create a positive and inclusive environment for customers and team members, respond calmly to customer queries or operational challenges, and work closely with Duty Managers to ensure each event runs smoothly.
We welcome applications from candidates with experience in customer-focused environments who are ready to take the next step into a supervisory role, as well as those who already have supervisory experience. We are particularly looking for people with experience in bars, restaurants or events, whether gained in hospitality, leisure, visitor attractions or another fast-paced customer-facing setting. You do not need to have worked in a theatre or arts venue to be successful, but you will be approachable, organised, reliable and passionate about delivering outstanding customer experiences.
You are customer-focused and commercially savvy, ideally with experience in theatre, events, or food and drink customer-facing operations. You have experience supervising operational staff and are eager to learn and develop new skills.
You thrive in busy, challenging, and multifaceted commercial environments, including large corporate organisations. You can think on your feet, taking the lead to positively influence the success of events and business outcomes.
You demonstrate a strong customer service ethos, with a genuine commitment to delivering an excellent experience every time. Flexible, energetic, and resilient, you are results-focused and motivated by driving profitability and efficiency.
You communicate professionally and confidently, maintaining an excellent manner with the public, colleagues, and stakeholders. You are adaptable to changing business needs, able to remain calm and effective under pressure.
You have a solid understanding of risk management, Health and Safety, and licensing obligations, and know how to apply and enforce these effectively in operational settings.
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Access to mental health resources
Eligibility criteria applies
Position Title
Duty Supervisor
Location
Southend Theatres
Annual Leave
33 days per annum (incl public bank holidays)
Salary
£26,800 to £30,900 per annum
Job Description
Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/07/JD-SOU-Duty-Supervisor-July-2026.pdf)
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