Operations associate Work, Jobs in Harrietsham, Ken (with Salaries)

Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
Wholesale Service Desk Operations Scheduler
South East Water —Snodland
- £29,654.20 a year
- Full-time
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Annual leave
8d
Community Associate
Projects —Royal Tunbridge Wells
- £25,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Free parking
- Profit sharing
Quick apply
5d
Assistant Process Engineer
South East Water —Snodland
- £30,000 - £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Time management
- Annual leave
8d
Breakthrough – Creative Learning & Marketing Assistant
[email protected] —Ashford
- £12.71 an hour
- Temporary
- Administrative experience
- In-person
- Internship
- Free parking
Quick apply
12d
Maintenance Technician, LCY8 RME, LCY8 RME
Amazon UK Services Ltd. —Rochester
- Weekend availability
- Maintenance
- Flexible schedule
Associate Buyer Planner
United Kingdom —Maidstone
- Part-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
Area Manager
Amazon UK Services Ltd. - A10 —Maidstone
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
7d
Senior Community Manager
Projects —Royal Tunbridge Wells
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Free parking
- Profit sharing
Quick apply
5d
Jo Malone London, Boutique Manager 37.5hrs, 5 days, Fenwick Canterbury
Estee Lauder —Canterbury
- Full-time
- Microsoft Excel
- Sales
- Customer service
Key Lead - Ashford Designer Outlet, Abercrombie & Fitch
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Ashford Designer Outlet, Hollister
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
People Team Business Partner
Amtivo Group —Kings Hill
- Full-time
- Management
- Human resources
- Mentoring
Sales Associate | Part-Time | 32 hours
REISS —Bluewater
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager - Ashford Designer Outlet, Hollister
AFH STORES UK LIMITED —Ashford
- £30,785 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Sales Associate
The Finishing Line Limited —Basildon
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
13d
Communication and Project Associate
Shared Space Charity —Westcliff-on-Sea
- £8,424 a year
- Part-time
- Up to 50% travel
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
14d
Complaint & Incident Senior Associate
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Service Engineer
Teledyne Technologies Inc. —West Malling
- Full-time
- Oracle
- Customer service
- English
13d
Brand Representative - Ashford Designer Outlet, Hollister
AFH STORES UK LIMITED —Ashford
- Organisational skills
- Store discount
- Employee discount

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Applications Support Associate (1st line support)

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time
Up to £26,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

ITIL Certification
Incident management
Customer service
Business processes
Analysis skills
ITIL
Organisational skills
Financial services
Application support
Communication skills

Full job description

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for an Application Support Associate (1st line support) who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.

About Us

Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,400 advisers and more than 700 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive.

Our Benefits

We believe great work deserves great rewards. Our successful candidate will enjoy:

Great company culture built on openness, collaboration, and support
Competitive salary up to £26,000 and performance‑related bonus (non‑contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half‑days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)
Gym subsidy, company sick pay, and EAP support
Option to buy up to 5 extra days’ holiday
£500 employee referral scheme
Death in service cover and critical illness insurance

About the Role

As our Application Support Associate you'll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing support for the business-critical software applications, digital platforms, and systems they use every day.

This is not a traditional IT Service Desk role focused on hardware, desktops, networking, or general IT support. Instead, you'll specialise in supporting users of our adviser platforms, investigating application issues, diagnosing system behaviour, and helping users get maximum value from our technology solutions.

This is an excellent opportunity for a graduate, apprentice, or someone looking to begin a career in software and application support. We are committed to developing talent internally and will provide training, coaching and mentoring to help you build your technical troubleshooting, application support, customer service and problem-solving skills.

You'll join a supportive team where you'll gain hands-on experience with business-critical applications, work closely with software specialists and business stakeholders, and develop expertise in systems that directly support mortgage advisers and partner firms.

Working in a fast-paced, ITIL-aligned environment, you'll help ensure our partners receive exceptional support while developing the skills required for a successful career in application support, business systems, product support or technology operations.

What You’ll Be Doing

As you develop in the role, you'll learn how to provide excellent support to our Appointed Representatives and become a trusted expert in our platforms and systems. With training, mentoring and support from the team, you'll:

Provide support to users via phone, webchat, email and ticketing systems.
Help users navigate our applications and get the most from the tools available to them.
Investigate issues, identify root causes and work towards effective solutions.
Troubleshoot application, access and system-related queries, escalating when appropriate.
Manage and prioritise support requests to ensure a high level of customer service.
Build strong relationships with our Appointed Representatives and internal stakeholders.
Learn about our systems, processes and technology landscape to become a subject matter expert.
Work collaboratively with colleagues across Technology and the wider business to resolve more complex issues.
Maintain accurate records of support requests, investigations and resolutions.
Contribute ideas for improving our applications, support processes and user experience.
Assist with testing new features, enhancements and system updates before release.
Create and maintain knowledge articles, user guides and other helpful documentation.
Develop an understanding of service management principles, incident management and continuous improvement.
Support the team in analysing recurring issues and identifying opportunities to improve services for our users.

What We’re Looking For

We believe great support professionals are developed through curiosity, determination and a willingness to learn. Whether you're a recent graduate, completing an apprenticeship, or looking to start your career in technology, we'd love to hear from you.

Essential

A genuine interest in technology, software applications and delivering great customer experiences.
Strong problem-solving skills with the ability to investigate issues, think critically and identify solutions.
Excellent communication skills, with the confidence to explain concepts clearly to both technical and non-technical users.
A positive, proactive attitude and an eagerness to learn new systems, technologies and business processes.
Strong organisational skills and the ability to manage and prioritise multiple tasks.
High attention to detail and a commitment to delivering quality outcomes.
Ability to work both independently and collaboratively within a team environment.
A customer-focused mindset with a desire to help others and build positive relationships.
Good analytical thinking skills and the ability to approach challenges in a structured way.
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks.

Desirable

Experience in financial services or a regulated environment
Familiarity with ManageEngine ServiceDesk Plus or similar tools
Understanding of ITIL Foundation principles
Experience supporting software platforms used by mortgage or financial adviser networks

Ready to Apply?

If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.

Quick apply

Refine Your Search

operations associate jobs in harrietsham, ken

Applications Support Associate (1st line support)

Wholesale Service Desk Operations Scheduler

Community Associate

Assistant Process Engineer

Breakthrough – Creative Learning & Marketing Assistant

Maintenance Technician, LCY8 RME, LCY8 RME

Associate Buyer Planner

Area Manager

Senior Community Manager

Jo Malone London, Boutique Manager 37.5hrs, 5 days, Fenwick Canterbury

Key Lead - Ashford Designer Outlet, Abercrombie & Fitch

Key Lead - Ashford Designer Outlet, Hollister

People Team Business Partner

Sales Associate | Part-Time | 32 hours

Assistant Manager - Ashford Designer Outlet, Hollister

Sales Associate

Communication and Project Associate

Complaint & Incident Senior Associate

Service Engineer

Brand Representative - Ashford Designer Outlet, Hollister

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