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Case Officer

General Pharmaceutical Council -
London

Apply Now

Job details

Permanent | Full-time
£31,613 - £36,698 a year

Benefits

Season ticket loan
Company pension

Qualifications

FTP
GPhC
Analysis skills
Communication skills

Full job description

We are looking to recruit highly skilled investigators with a passion for improving the safety of patients and maintaining public confidence in pharmacy.

The role

This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team.

As a Case Officer you will be at the heart of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for maintaining your own case load, which will require you to identify regulatory concerns, plan and conduct proportionate investigations, assess the risks posed to patients and the public, interview witnesses and make recommendations to support fair and proportionate outcomes. You will work closely and collaboratively with colleagues across the inspection team, in-house advocates, and external legal and regulatory agencies.

The successful applicant will:

Possess proven analytical skills with a critical eye for detail and strong written and verbal communication skills, with the ability to assess and adapt your style dynamically when needed.
Have experience or be able to demonstrate the ability and propensity of conducting complex and detailed investigations, while demonstrating a high level of integrity and professional judgement, particularly when dealing with sensitive or confidential matters.
Understand the importance of building effective relationships, taking responsibility and working as a team. They will be naturally curious and understand the bigger picture, recognising how their work contributes to team and organisational objectives.
Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service. They will effectively balance the interests of a wide variety of people, including those that may be vulnerable.
Thrive in a fast-paced and varied role, demonstrating adaptability and a willingness to develop new skills and knowledge with access to development opportunities, career pathways and training within the organisation.
Be able to demonstrate accuracy whilst working efficiently to meet challenging deadlines
Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
Pension scheme.
Flexible working arrangements.
Career breaks and sabbaticals.
Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

Applying for this role

Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document below to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

If you have any queries please do write to us at [email protected] or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.

Important Notice for Applicants

As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.

Published on

8 July, 2026

Last updated on 13 July, 2026

Salary details

£31,613 - £36,698 per annum, depending on skills and experience, plus benefits

Appointment type

Permanent contract

Closing date

03/08/2026

Interview dates

W/C 7the September 2026 (in person assessment day). Please read the applicant prospectus for more information.

Location

Canary Wharf, London (Hybrid working) – minimum in office expectations of 12 days per quarter (average one day per week)

Hours

35 hours per week, from 9.00 to 5.00, Monday to Friday

Apply Now

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About the GPhC

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Important Notice for Applicants

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