Call center representative Work, Jobs in Harrogate, Nyk (with Salaries)

Help Desk Operative
CBRE —Leeds
- Full-time
- Microsoft Office
- Analysis skills
- Typing

Check out these similar jobs

Based on your search for call center representative jobs.

Help Desk Operative
CBRE —Leeds
Follows up with customers to ensure customer satisfaction. Provides customer service by answering incoming service requests, via phone, chat, email & online…
Warehouse Operative - FTC 31st October
gategroup —Leeds
As a Food Packer you will support the operations by completing all assigned tasks in a timely manner while ensuring quality and meeting the required targets.
£13.01 an hour
Quick apply

I want to receive the latest job alerts for call center representative in harrogate, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near harrogate, nyk

Helpdesk Associate jobs in Hammersmith

Physician Associate jobs in Ilford Ig1

Helpdesk Associate jobs in Derby

Associate Hr Business Partner jobs in London

Helpdesk It Remote jobs in Manchester

Help Desk Operative

CBRE -
Leeds

Apply Now

Job details

Full-time

Qualifications

Microsoft Office
CMMS
Analysis skills
Typing
Communication skills

Full job description

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Apply Now

Refine Your Search

call center representative jobs in harrogate, nyk

Help Desk Operative

Check out these similar jobs

I want to receive the latest job alerts for call center representative in harrogate, nyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected