Job Title: Technical Support
Based at: Unit 9 Victory Way, Knaresborough. HG5 0ZS (with out-of-hours working as required)
Reporting to: Technical Manager
About us
Restrain is part of the Produce Investments Group, following our recent move to our new Knaresborough site, we're expanding our team and looking for someone to help support our customers around the world.
This is a fantastic opportunity for someone who enjoys problem-solving, working with data, and helping customers. Whether you're a recent graduate or an experienced professional looking for a career change, we'll provide the training and support needed to succeed.
About the Role
As our Technical Support, you'll be the first point of contact for customers using our technology, and monitoring systems. You'll manage customer enquiries, monitor system performance data, coordinate issues internally, and help ensure customers receive a first-class service.
This role combines customer service, administration, data analysis, technical coordination, and problem-solving. It is not an IT support role, but you should be comfortable using technology, interpreting data, and learning new systems.
What You'll Be Doing
- Responding to customer enquiries via phone, email, WhatsApp, and other communication channels.
- Providing clear guidance and support using internal processes and knowledge resources.
- Monitoring system performance dashboards and identifying potential issues.
- Escalating technical problems to the appropriate teams and tracking progress through to resolution.
- Maintaining accurate records within CRM systems.
- Producing simple reports and sharing insights from customer and system data.
- Working closely with Technical, Production, and Commercial teams.
- Supporting international customers, including occasional out-of-hours communication where required.
What We're Looking For
- Strong computer skills and confidence in learning new systems.
- Excellent communication skills and a professional telephone manner.
- A logical, organised, and detail-focused approach.
- Confidence working with data and identifying trends.
- Ability to manage multiple priorities in a fast-paced environment.
- A positive attitude and willingness to learn.
- Interest in agriculture, technology, manufacturing, or global business would be beneficial.
- Additional languages are advantageous but not essential.
Why Join Us?
- Be part of a growing international business within the Produce Investments Group.
- Opportunity to develop your career in customer support, business operations, data analysis, technical services, or commercial functions.
- Work within a friendly and supportive small team.
- Full training provided.
- 32 days holiday including bank holidays.
Remuneration
Salary – £28,000-£35,000
Working hours – Monday to Friday, 8:30am – 5pm with 1-hour unpaid lunch break.
Holiday entitlement – 32 days including bank holidays
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
