Service desk manager Work, Jobs in Harrogate, Nyk (with Salaries)

Service Desk Co-Ordinator
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
3d
IT Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
8d
Service Desk Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- IT
11d
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
11d
Business Intelligence Developer
CMS Distribution —Harrogate
- Microsoft Excel
- Business
- Communication skills
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Digital Support Apprentice
ABP UK —Leeming Bar
- Full-time
- Computer Science
- Customer service
- IT
Quick apply
7d
Non-Medical Flexible Workforce Co-ordinator
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £32,073 - £39,043 a year
- Full-time
4d
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Modern Workplace Solutions Specialist
Vanquis Banking Group —Bradford
- Azure
- Windows
- Microsoft Office
- Annual leave
10h
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount

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Service Desk Co-Ordinator

NHS England -
Leeds

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
3 days ago

Benefits

Annual leave

Full job description

Digital Operations & Service Management sits within the Technology, Digital and Data Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation.

The Technology, Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered.

Digital Operations & Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels of reliability and availability of national digital and technology services, so that they can be relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this.

As a Service Desk Co-ordinator in one of our teams, you could be involved in a wide array of tasks to support in this activity. Examples include:

Leading on the implementation of projects that impact services and initiatives on the service desk
Managing the day to day work allocation to team members
taking the initiative in identifying and implementing service improvements
Deputising for the Service Desk Team manager,
Supporting and contributing to the overall performance of the National IT Service Desk to ensure agreed Service Level Agreements are met
Providing timely, effective and efficient service desk support to stakeholders,
Taking the lead in managing incident escalations, analysing trends and preparing briefings, presentations and reports as required.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Apply Now

Refine Your Search

service desk manager jobs in harrogate, nyk

Service Desk Co-Ordinator

IT Manager

Service Desk Analyst

IT Support & Engagement Officer (Shift-based)

Business Intelligence Developer

2nd Line Manager

1st/2nd Line IT Support - £27,000-£34,000

Technical Support Specialist

Digital Support Apprentice

Non-Medical Flexible Workforce Co-ordinator

Senior Software Engineer

Maximo Operations Technician - UK & EMEA

Modern Workplace Solutions Specialist

Business Technical Services Analyst II

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