Officer (support) Work, Jobs in Hartlepool (with Salaries)

Customer Service Advisor - R&B Trainee
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Tax experience
- Annual leave
Quick apply
Coroners Administrator (Ref 26-052)
Cleveland Police —Middlesbrough
- £25,242 - £26,703 a year
- Full-time
- Office experience
10d
Pastoral Support Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- School
- Annual leave
Customer Service Advisor
NECSWS —Hartlepool
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
- Annual leave
Quick apply
Welfare Benefits Officer
North Star Housing Group —Stockton-on-Tees
- £37,288 - £39,523 a year
- Full-time
7d
Operational Support Officer
HM Courts & Tribunal Service —Middlesbrough
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
3d
Tenancy Support Officer
New Walk CIC —Stockton-on-Tees
- £13.21 an hour
- Part-time
- In-person
Quick apply
6d
Connect Customer Advisor
Middlesbrough Council —Middlesbrough
- £27,254 - £28,142 a year
- Full-time
- Communication skills
10d
Operational Support Officer
HM Courts and Tribunals Service —Billingham
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
3d
QC Laboratory Assistant Technical Officer and Van Driver
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £25,272 a year
- Full-time
- Patient care
4d
Attendance & Pastoral Support Officer
Middlesbrough College —Middlesbrough
- £20,534 - £20,628 a year
- Call to connect
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Domestic Abuse Financial Inclusion Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Annual leave
7d
Strategic Housing Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £29,540 - £40,777 a year
- Presentation skills
- AI
- Communication skills
- Annual leave
- Employee assistance programme
12d
Police Staff Investigator Level 2 - Protecting Vulnerable People (PVP) (Ref 26-051)
Cleveland Police —Middlesbrough
- £37,020 - £42,612 a year
- Full-time
- Analysis skills
- IT
- Communication skills
2h
Connect Response Officer
Middlesbrough Council —Middlesbrough
- £27,254 - £28,142 a year
- Full-time
- Communication skills
10d
Sufficiency Support Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- Annual leave
6d
Group Student Recruitment Officer
Education Training Collective —Redcar
- £27,093.54 - £27,851.90 a year
- Full-time
- Sales
- Customer service
- IT
- Free parking
- Annual leave
4d
Customer Liaison Officer
Equans —Seaham
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Housing Support Officer
Mears Group —Sunderland
- £28,917.00 - £29,856.80 a year
- Monday to Friday
- Travel
- Annual leave
- Employee assistance programme
Reserve Forces and Cadets Association - Estates Administrative Officer
NE RFCA —Durham
- £27,650 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d

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Customer Service Advisor - R&B Trainee

NECSWS -
Hartlepool

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Car scheme

Qualifications

Customer service
Communication skills
Tax experience

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

Hartlepool Office Based Only

Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
Meet the standards or deadlines required whilst performing all duties with Minimum support
Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
Coaching and mentoring junior staff/Colleagues
Shares best practice with colleagues and lead update sessions to wider team
Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements

Qualifications

Skills Required

Proven problem solving skills
Good customer service and communication skills
Working knowledge of Housing Benefits / Council Tax
Delivers under pressure with a flexible approach to work
IT competent
Self-motivated

Skill development and progression –
Skills:-
NEC are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.

Progression:-
NEC actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NEC as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

officer (support) jobs in hartlepool

Customer Service Advisor - R&B Trainee

Coroners Administrator (Ref 26-052)

Pastoral Support Officer

Customer Service Advisor

Welfare Benefits Officer

Operational Support Officer

Tenancy Support Officer

Connect Customer Advisor

Operational Support Officer

QC Laboratory Assistant Technical Officer and Van Driver

Attendance & Pastoral Support Officer

Domestic Abuse Financial Inclusion Support Officer

Strategic Housing Officer

Police Staff Investigator Level 2 - Protecting Vulnerable People (PVP) (Ref 26-051)

Connect Response Officer

Sufficiency Support Officer

Group Student Recruitment Officer

Customer Liaison Officer

Housing Support Officer

Reserve Forces and Cadets Association - Estates Administrative Officer

I want to receive the latest job alerts for officer (support) in hartlepool

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