Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
4d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
Service Desk Technician
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
4d
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
1d
Shift Supervisor
MAN Truck & Bus UK —Stockton-on-Tees
- £48,000 a year
- Full-time
2d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Service Desk Manager
NECSWS —Hartlepool
It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance…
Quick apply
Service Desk Team Leader
NECSWS —Hartlepool
It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance…
Quick apply

I want to receive the latest job alerts for service desk technician in hartlepool

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Technician

Cubic Corporation -
Stockton-on-Tees

Apply Now

Job details

Full-time
4 days ago

Qualifications

Operating systems

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

As part of the One Support team, reporting to a Service Desk Team Leader you will be working as part of a dynamic, fast paced and rapidly expanding team based in our Stockton On Tees office, you will be responsible for handling calls, emails and monitoring alerts from all over the world to ensure continual, excellent customer service is on-going whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.

Job Duties and Responsibilities:

Cover a rotating shift pattern.
Handle incoming telephone calls and emails with a high degree of customer satisfaction.
Respond to monitoring alerts from around the world in a timely manner using companies ticketing system.
Work diligently as part of a multi skilled team.
Attend training sessions as and when scheduled.
Organise communications and conference calls in the event of Major Incidents.
Actively contribute to your own development as part of a structured career development programe.
Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Skills knowledge and experience:

Essential

Familiarity with operating systems, languages and a service centre environment. -essential
Passionate about customer services, understanding the importance of maintaining good customer relations.
Able to communicate effectively over the telephone and using electronic mediums.
Broad experience of communicating with customers in varying support situations.
Able to make a significant contribution in a team environment.
Able to adapt rapidly to a changing environment.
Experienced in working to targets around response and timeliness.

Desirable

An appreciation of the development of the Transport Industry.
Familiarity with operating systems, languages and service Centre environment.
Experience of working in an environment of dispatching resources to the field.

Education and qualifications:

Essential

Minimum of 4 GCSEs including Maths & English (grade A-C) or equivalent.

Desirable

ITIL (v3) Foundation.

Basic Security checks are required for this role

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

service desk technician jobs in hartlepool

Service Desk Technician

IT Technician Service Desk

Service Desk Technician

IT Support Technician

1st Line IT Support Technician

IT Technician

Shift Supervisor

IT Apprentice

Other jobs to consider

I want to receive the latest job alerts for service desk technician in hartlepool

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected