Helpdesk support Work, Jobs in Harwell, Oxf (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
8d
DCL Business Support Assistant
SouthOxfordshireAndVale —Abingdon
- £33,565 - £39,271 a year
- Microsoft Office
- Data entry
- Time management
- Flexible schedule
Quick apply
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Cyber Security Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Hybrid work
- Windows
- Analysis skills
- University
- Annual leave
5d
Assessment Service Consultant
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £26,000 - £27,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
First Line IT Support Apprentice
QA Apprenticeships —Reading
- £16,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
Property Maintenance Administrator
Lucy Properties - BU —Oxford
- Maintenance
- English
- Administrative experience
13d
Customer Service Advisor
Steyn Group —Oxford
- £12.00 - £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Flexible schedule
- Referral programme
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Employee discount
Senior Ticketer
Audley —Witney
- £27,000 - £32,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
8d
Administrator (9-Month FTC)
VINCI Facilities UK —Witney
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Senior Occupational Health Advisor
Optima Health —Reading
- Up to £47,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Case management
- Communication skills
- Paid training
- Annual leave
Asset Investment Analyst
SNG (Sovereign Network Group) —Basingstoke
- £29,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
4d
Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Part-time
- Employee discount
Maintenance Engineer (Electrical Bias)
Emcor —Oxford
- £41,500 a year
- Full-time
- Customer service
- Laboratory experience
- HVAC
Quick apply
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Full-time
£26,000 - £27,500 a year
8 days ago

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

helpdesk support jobs in harwell, oxf

Customer Helpdesk Support

DCL Business Support Assistant

IT Support Engineer - Fixed Term

Infrastructure Technician

Cyber Security Analyst

Assessment Service Consultant

Junior IT Technician

First Line IT Support Apprentice

Property Maintenance Administrator

Customer Service Advisor

Shift Lead - Food - Oxford Cowley Road Simply Food

Senior Ticketer

Administrator (9-Month FTC)

Senior Occupational Health Advisor

Asset Investment Analyst

Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food

Maintenance Engineer (Electrical Bias)

IT Engineer

Facilities Coordinator, Milton Park, Oxford, UK

Building Services Engineer – Oxford & Midlands

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