Microsoft dynamics crm Work, Jobs in Harwell, Oxf (with Salaries)

Quote and Order Escalations Specialist
Oxford Nanopore Technologies —Oxford
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Estimator
MBP Door Solutions —Reading
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Free parking
- Sick pay
Quick apply
11d
Solutions Analyst
Blue Cross —Burford
- £38,490 - £44,756 a year
- Full-time
- Hybrid work
- SharePoint
- APIs
- IT
- Employee assistance programme
- Employee discount
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6d
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Travel
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6d
Business Development Executive
QBS Software —Newbury
- £28,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
New Business Senior Manager
BDO —Reading
- Full-time
- Business development
Digital Growth Lead
Cybit —Theale
- £45,000 a year
- Hybrid work
- JavaScript
- APIs
- AI
- Annual leave
- Employee assistance programme
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4d
Corporate Partnerships Fundraiser
RABI —Oxford
- £34,000 a year
- Full-time
- CRM software
- Business development
- Project management
- Annual leave
- Employee assistance programme
Internal Sales Representative
John George —Reading
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
3d
Community Fundraising Manager
RABI —Oxford
- £39,000 - £43,000 a year
- Full-time
- Project management
- Organisational skills
- Communication skills
- Employee assistance programme
Business Development Manager
Macfarlane Group —Reading
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Driving
- Employee discount
Regional Sales Manager - UK & Ireland
Chart Industries —Hungerford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Therapy Specialist
Baxter —Newbury
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
3d
Challenge Events Officer
Thames Valley Air Ambulance —Stokenchurch
- £26,227.50 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
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14d
Prospect Research Manager
Hearing Dogs for Deaf People —Princes Risborough
- £40,000 a year
- Hybrid work
- CRM software
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee assistance programme
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14d
Regional Sales Manager - UK & Ireland
Howden UK Limited —Hungerford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
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Quote and Order Escalations Specialist

Oxford Nanopore Technologies -
Oxford

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Sales
Customer service
IT
Customer support

Full job description

Quote and Order Escalation Specialist

Company: Oxford Nanopore Technologies

Location: Oxford

Work Model: Hybrid (3 days per week on-site)

The Role:

The Quote and Order Escalation Specialist is a critical player in Oxford Nanopore Technologies' operational processes, ensuring a smooth and efficient customer journey for all our complex quotes and orders.

This role is responsible for resolving escalated issues, ensuring meticulous compliance with Export Control and other regulations, and maintaining a high standard of accuracy. You will serve as a key liaison and Subject Matter Expert (SME) between Sales, Finance, and Logistics, proactively identifying and addressing challenges to ensure timely order fulfilment and an excellent customer experience.

This position requires a skilled, detail-oriented professional, proficient IT user with a strong ability to work autonomously and solve problems effectively.

Key Responsibilities

As a Quote and Order Escalation Specialist, your responsibilities will include:

Issue Resolution & Order Lifecycle Management:
- Act as the primary point of contact and SME for escalated quotes and orders, providing expert-level support to resolve complex scenarios that require specialized attention.
- Deliver on the complete order lifecycle, including quoting, order entry, validation, invoicing, and coordination with cross-functional teams.
Order and Quote Management:
- Process and amend complex manual orders within Dynamics 365 (or similar systems), ensuring data accuracy and compliance with all internal and external regulations.
- Provide manual quotes and account details upon request to help customers make informed purchasing decisions.
- Process order amendments such as shipment date changes, purchase order updates, cancellations, pricing adjustments, and delivery address changes.
Compliance Oversight:
- Oversee daily order queues in a timely way to ensure all orders are processed within our service-level agreements and meet strict compliance requirements, including D&B screening and Export Control approvals.
Cross-Functional Collaboration:
- Work closely with Sales, Logistics, and Warehouse teams to address shipment holds, resolve exceptions, and ensure a seamless flow from order placement to delivery.
Operational Reporting:
- Analyse order-processing metrics to identify trends and root causes of issues.

What We're Looking For:

We are seeking a proactive, problem-solving professional with a natural drive to exceed customer expectations and go the extra mile.

Required Experience & Skills:

Previous experience in a customer service or equivalent role, with a strong track record of resolving complex issues and delivering high customer satisfaction.
Previous support role with end-user interaction, such as Customer Support or Operations.
Strong understanding of the customer journey and a commitment to creating a positive customer experience.
Experience with Microsoft Dynamics D365.
Experience with a reporting system with multiple data sources.
Proficiency with CRM software (e.g., Salesforce) and ERP (e.g., SAP/AX).
Ability to manage difficult situations calmly and work toward positive resolutions.

Apply Now - This exciting and challenging role will suit someone who is keen to make a significant impact on our operational efficiency and customer satisfaction.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

Apply Now

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microsoft dynamics crm jobs in harwell, oxf

Quote and Order Escalations Specialist

Estimator

Solutions Analyst

Service Delivery Manager

Business Development Executive

New Business Senior Manager

Digital Growth Lead

Corporate Partnerships Fundraiser

Internal Sales Representative

Community Fundraising Manager

Business Development Manager

Regional Sales Manager - UK & Ireland

Therapy Specialist

Challenge Events Officer

Prospect Research Manager

Regional Sales Manager - UK & Ireland

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