Scheduler Work, Jobs in Harwich, Ess (with Salaries)

Scheduler
Dalkia —Ipswich
- Monday to Friday
- Annual leave
- Employee assistance programme
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- Annual leave
- Employee assistance programme
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Scheduler

Dalkia -
Ipswich

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Job details

Permanent

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Resource allocation planning
Stakeholder liaison
Internal department liaison
Relationship management
Rota coordination

Full job description

There's a permanent opportunity for you here as a Scheduler to join our team based in our Ipswich office

The Role

Reactive & Preplanned Tasks: coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors.
Resource Coordination: Analyse the resources available, ensuring the most appropriate engineer or contractor attends the call, taking into account technical skill base, location and client preferences as far as possible.
Customer Service Delivery: ensure tasks scheduled to meet customer expectations and contractual SLA's.
Communication: Communicate closely, share information and progress updates regularly between the service desk & the resource planning team to ensure a joined up approach to service delivery.
Relationship Management: Developing a good working relationship with the engineers, and similarly, rapport and trust with internal and external customers and stakeholders.
Administration: Updating client operated systems and capturing engineer report sheets. Updating correct paperwork to CAP Compliance System.
Planning: Organising and planning engineer's and subcontractors movements and diaries.
Quality & Efficiency: Check and process engineers' incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, reporting back to engineers or manager where relevant.
Please note that this is not an exhaustive list and you may be required to assist with other duties as appropriate.

Hours of Work

This role will be working Monday - Friday (8am - 5pm)

Benefits

25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
Pension with matched contributions
Life Assurance
Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants
Flexible Benefits Scheme - including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
Access to wellbeing programmes
Company Sick Pay
Employee recognition programmes which reward exceptional achievements
Employee Referral bonus with generous bonuses for ‘referring a friend'
The opportunity to use one working day per year volunteering to help the local community
Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters

Qualifications and Experience Required

Experience working as a Scheduler within an FM environment would be highly desirable
Strong administration duties
Excel and Microsoft experience

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

#INDDF2

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