Access manager Work, Jobs in Haslemere, Sry (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Admissions and Booking co-ordinator - Haste
Royal Surrey NHS Foundation Trust —Haslemere
- £29,812 - £32,715 a year
- Part-time
- Data entry
- Front desk
- IT
- Annual leave
13h
Service Manager
Voyage Care —Farnham
- £48,000 - £50,000 a year
- Nursing home
- In-person
- Leadership
- Employee discount
Quick apply
Community Operations Manager
WSCC —Chichester
- £66,817 - £70,585 a year
- Full-time
- Team management
- Travel
- Budgeting
- Annual leave
- Employee assistance programme
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Relations Manager
Hamberley Care Homes —Hindhead
- £73,500 a year
- Full-time
- Hotel
- Marketing
- Free parking
- Annual leave
14d
Patient Access Manager
West Meads GP Practice —Bognor Regis
- £31,500 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Home Manager based at Greenways, Bognor Regis
MHA —Bognor Regis
- £70,980 a year
- Full-time
- Travel
- Recruiting
- Budgeting
- Annual leave
10d
Business Manager
NetXL Ltd —Guildford
- £30,000 - £40,000 a year
- Full-time
- Driving
- Contracts
- In-person
- Free parking
Quick apply
8d
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Golf Course & Landscape Manager
Mad Swans —Alton
- £45,000 a year
- Weekend availability
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
Airside Officer
British Airways —Gatwick Airport
- £16.26 - £18.48 an hour
- Weekend availability
- Communication skills
- Free parking
- Employee discount
7d
Therapeutic Pastoral Lead
Compass Schools —Bentley
- £14,204 a year
- Part-time
- School
- Annual leave
Family Information Service Assistant
WSCC —Chichester
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
11d
Operations Manager
BaxterStorey —Dorking
- Up to £65,000 a year
- Mentoring
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Trainee Site Manager
RW Armstrong & Sons —Basingstoke
- Full-time
- Management
- Construction experience
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Mental Health and Wellbeing Practitioner - Term Time
The Dare2Dream Foundation —Farnborough
- £24,067 - £26,599 a year
- Full-time
- Experience working with children
- Driving
- Travel
- Employee discount
Quick apply
4d
Learning & Participation Manager
Petworth Festival —Petworth
- £32,000 - £38,000 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Recruiting
- Work from home
Quick apply
Assistant General Manager
David Lloyd Clubs —Farnham
- £45,000 a year
- Management
- Customer service
- Employee discount
1d
Community Development Manager - Large Groups
Maybury & Sheerwater Community Trust —Woking
- £14.50 an hour
- Part-time
- Microsoft Word
- Management
- Computer literacy
Quick apply
3d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

access manager jobs in haslemere, sry

Complaints & Resolution Manager

Admissions and Booking co-ordinator - Haste

Service Manager

Community Operations Manager

Event Enquiry Assistant

Customer Relations Manager

Patient Access Manager

Home Manager based at Greenways, Bognor Regis

Business Manager

Capture Manager

Golf Course & Landscape Manager

Airside Officer

Therapeutic Pastoral Lead

Family Information Service Assistant

Operations Manager

Trainee Site Manager

Mental Health and Wellbeing Practitioner - Term Time

Learning & Participation Manager

Assistant General Manager

Community Development Manager - Large Groups

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