Associate it field Work, Jobs in Hathersage, Dby (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Research Associate in Machine Learning for Next-Generation Hardware
University of Sheffield —Sheffield
- £38,784 - £39,906 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Maths
- Annual leave
- Employee discount
5d
Research Associate (Networks Evidence and Evaluation Officer)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
11d
Data Analyst - Sustainability
SC Johnson Professional —Denby
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Research Associate in Swarm Robot Localisation, Mapping and Inspection
University of Sheffield —Sheffield
- £38,784 - £39,906 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- C++
- Annual leave
- Employee discount
Data Maintenance Associate
NHS Supply Chain —Alfreton
- £26,753 - £29,726 a year
- Hybrid work
- Patient care
- IT
- Communication skills
- Employee assistance programme
- Life insurance
2d
Research Associate (Human Nutrition)
University of Sheffield —Sheffield
- £38,784 a year
- Part-time
- Hybrid work
- Doctoral degree
- Laboratory experience
- Analysis skills
- Annual leave
- Employee discount
14d
Research Associate (CareQuAI)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Part-time
- Hybrid work
- Doctoral degree
- Analysis skills
- Travel
- Annual leave
- Employee discount
11d
Social Media Manager (Nottingham, UK)
Videojet —Nottingham
- Full-time
- Hybrid work
- Marketing
- Social media management
- Analysis skills
Family Lawyer
Stowe Family Law —Sheffield
- £40,000 - £57,000 a year
- Hybrid work
- Annual leave
- Work from home
Area Manager, Fulfillment Center
Amazon UK Services Ltd. —Mansfield
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Ford Diagnostics Engineer
Diagnostic Associates —Hyde
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Country Sales Manager UK & Ireland
Phenomenex & Agela —Macclesfield
- Full-time
- Sales
- Laboratory experience
- Bachelor's degree
Repair Technician
NCR Atleos —Rotherham
- £28,000 a year
- Overtime
- Windows
- Microsoft Office
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Quick apply

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associate it field jobs near hathersage, dby

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

associate it field jobs in hathersage, dby

Service Desk Analyst - Tier I

Research Associate in Machine Learning for Next-Generation Hardware

Research Associate (Networks Evidence and Evaluation Officer)

Data Analyst - Sustainability

Research Associate in Swarm Robot Localisation, Mapping and Inspection

Data Maintenance Associate

Research Associate (Human Nutrition)

Research Associate (CareQuAI)

Social Media Manager (Nottingham, UK)

Family Lawyer

Area Manager, Fulfillment Center

Ford Diagnostics Engineer

Country Sales Manager UK & Ireland

Repair Technician

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