Service desk manager Work, Jobs in Hattersley, Gtm (with Salaries)

Digital Service Delivery Manager
Pennine Care NHS Foundation Trust —Ashton-Under-Lyne
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
1d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
Quick apply
CMDB Manager
Betfred —Manchester
- £43,159 - £56,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Employee stock purchase plan
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
13d
Senior Transition Programme Manager
Capgemini —Manchester
- Hybrid work
Head of Technology
Club L London —Manchester
- ERP systems
- Software development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Amazon Connect CX Support Consultant
Gamma —Manchester
- Full-time
- Annual leave
- Employee discount
Quick apply
9h
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
TechHub Support Analyst
Ofcom —Manchester
- Full-time
- Continuous improvement
- SharePoint
13d
IT Infrastructure Operations Manager
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
8d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
12d
2nd Line Modern Workplace Engineer
LIMA —Salford
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
- Employee assistance programme
12d
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
7d
Senior Infrastructure Engineer
razorblue Careers —Salford
- Up to £50,000 a year
- Hybrid work
- Azure
- Customer service
- Mentoring
- Life insurance
- Referral programme
Quick apply
Managed Services - Delivery Manager
HSO Group B.V. —Manchester
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
IT Technical Engineer
Leek Building Society —Leek
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
Quick apply
Data Engineer
GMCA —Manchester
- £44,075 - £48,226 a year
- Hybrid work

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Digital Service Delivery Manager

Pennine Care NHS Foundation Trust -
Ashton-Under-Lyne

Apply Now

Job details

Full-time
£49,387 - £56,515 a year
1 day ago

Benefits

Annual leave
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Customer support
Multidisciplinary collaboration
Help desk

Full job description

Lead and continuously improve end‑to‑end end‑user support services - including the Service Desk (1st line), remote 2nd line support and on‑site field engineering. To ensure that digital services are safe, reliable and user‑centred. Establish, embed and maintain ITIL‑aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high‑quality support for the Trust’s Digital estate, systems and services, and device lifecycle/asset management across a regional multi‑site Mental Health Trust.

Service Delivery & Operations
Lead 1st and 2nd line support and field engineering, ensuring effective triage, prioritisation and resolution against SLAs/OLAs. Act as, or appoint, Major Incident Manager, coordinating stakeholders and overseeing clear communication and post‑incident reviews. Monitor performance (SLAs, MTTA, MTTR, backlog, CSAT) and drive continual service improvement through data insights.

Stakeholder Engagement & Customer Experience
Act as key liaison for service delivery across divisions and corporate services, leading service reviews and user forums. Improve customer satisfaction and ensure alignment with clinical and business priorities.

Collaboration & Knowledge Management
Work with EUC, Infrastructure, Applications and Cyber teams to improve resolution and reduce repeat issues. Maintain strong knowledge sharing, SOPs and self‑service resources to support first contact resolution.

Process & Governance (ITIL)
Manage ITIL processes (Incident, Request, Problem, Change, Knowledge) and support CAB to ensure safe, governed change.

Assets, Security & Leadership
Oversee asset and device lifecycle, ensuring compliance with standards and security policies. Lead and develop staff, promoting an inclusive, user‑centred culture aligned to NHS values.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.

Flexible working opportunities to support your work/life balance

Access to Continued Professional Development

Involvement in improvement and research activities

Health and Wellbeing activities and access to an excellent staff wellbeing service

Access to staff discounts across retail, leisure and travel

To view the detailed job description and main responsibilities, please see the attached job description and person specification.

Apply Now

Refine Your Search

service desk manager jobs in hattersley, gtm

Digital Service Delivery Manager

Service Desk Manager

Service Support Manager

CMDB Manager

Service Centre Team Manager

Group IT Manager

Senior Transition Programme Manager

Head of Technology

Amazon Connect CX Support Consultant

IT Audit Manager

TechHub Support Analyst

IT Infrastructure Operations Manager

2nd Line Modern Workplace Engineer

2nd Line Modern Workplace Engineer

3rd Line Support Engineer

Service Desk - Linux & MacOS

Senior Infrastructure Engineer

Managed Services - Delivery Manager

IT Technical Engineer

Data Engineer

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