Customer insights analyst Work, Jobs in Hatton, War (with Salaries)

IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
HR Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Presentation skills
- Annual leave
- Employee assistance programme
Graduate Data Analyst
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Analysis skills
- No degree
- AI
- Annual leave
- Employee discount
7d
Technical Data Analyst
Convergence Group —Solihull
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- SQL
Quick apply
Campaign and Delivery Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
Data Analyst
2 Sisters Food Group —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Bakery
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Finance Analyst - Benefits Realisation
V12 Retail Finance —Solihull
- £45,000 - £55,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
Technology Service Desk Analyst
The Works —Coleshill
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
10d
Sourcing Analyst
Tarmac —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Presentation skills
- Employee discount
Quick apply
4d
Sales & Operational Planning Analyst
Tarmac —Solihull
- Microsoft Excel
- Military
- ERP systems
- Employee discount
4d
Business Analyst
Orbit Group —Coventry
- £47,248 - £50,000 a year
- Leadership
- Communication skills
9h
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Actuarial Analyst - Analytics
Beazley Management Limited —Birmingham
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Software Developer
Ridge & Partners LLP —Solihull
- Full-time
- Customer service
- JavaScript
- APIs
Operations Delivery Partner
Correla —Solihull
- £50,000 a year
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
5d
Assistant FP&A Analyst
CitySprint —Birmingham
- £28,818 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
Quick apply
7d
Data Quality & Insights Manager
City Plumbing —Crick
- Full-time
- Computer Science
- Data analysis skills
- SQL
- Annual leave
- Work from home

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IT Service Desk Analyst

Secure Trust Bank -
Solihull

Apply Now

Job details

Permanent
£28,000 - £32,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Paid volunteer time

Qualifications

Microsoft Windows Server
TCP
ITIL Certification
Driving Licence
iOS
Windows
DHCP
IT support
DNS
IT
Financial services
TCP/IP
Communication skills

Full job description

As an IT Service Desk Analyst, you’ll play a vital role in supporting colleagues across the business by delivering high‑quality technical support and managing our End User Computing estate. You’ll be at the front line of IT operations—resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely.

This is a fantastic opportunity for an early‑career IT professional or someone with existing service desk experience who’s ready for their next challenge.

What You’ll Be Doing

In this varied and interesting role, you will:

Manage and prioritise IT support tickets in line with SLAs
Log all calls and actions to agreed standards
Provide technical support across our Windows, Microsoft 365 and server environments
Adhere to IT security and change control processes
Liaise with third‑party suppliers where needed
Oversee the lifecycle of End User Compute devices—from ordering and setup through to upgrades and disposal
Contribute to business and technical projects
Provide occasional remote on‑site support across STB locations
Monitor system performance and raise issues as needed
Document processes, procedures and system details
Keep up to date with emerging technologies and share your insights

You’ll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.

What You’ll Bring

We’re looking for someone who is proactive, curious, and great at solving problems. You’ll enjoy helping people, have strong attention to detail, and be confident in navigating a fast‑moving environment.

You’ll also bring:

IT support experience (or equivalent knowledge)
Foundation‑level understanding of:
- MS Windows & Microsoft 365
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking concepts such as TCP/IP, DNS, DHCP & routing
- Apple iOS
- Computer hardware
A methodical, quality‑focused approach to work
Strong communication skills and the ability to remain patient and customer‑focused
A full UK driving licence
ITIL Foundation certification is desirable (training can be provided)

Experience in financial services or contributing to IT strategy is beneficial, but not essential.

Along with a competitive salary you also get;

Annual bonus scheme
Life assurance
Matched pension contributions
25 days annual leave plus bank holidays and your birthday off, on us!
A wellbeing hour to spend doing whatever makes you happy
A wide range of flexible benefits from Cycle2Work to private healthcare
Free fruit and hot drinks throughout the day
Paid volunteering days and matched charity fundraising

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

Apply Now

Refine Your Search

customer insights analyst jobs in hatton, war

IT Service Desk Analyst

HR Data Analyst

Graduate Data Analyst

Technical Data Analyst

Campaign and Delivery Analyst

Data Analyst

Service Desk Analyst

Finance Analyst - Benefits Realisation

Technology Service Desk Analyst

Sourcing Analyst

Sales & Operational Planning Analyst

Business Analyst

Graduate Technical Business Analyst, Birmingham

Associate Product Manager - Accounting, Taxation & Payments

Actuarial Analyst - Analytics

Technology Analyst - PMO (UK Remote)

Software Developer

Operations Delivery Partner

Assistant FP&A Analyst

Data Quality & Insights Manager

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