Desktop support technician Work, Jobs in Havant, Ham (with Salaries)

IT Technician Apprentice
PETA —Havant
- £18,000 a year
- Full-time
- Customer service
- Computer literacy
- IT
- Free parking
- Life insurance
8h
IT Technician Apprentice
PETA Ltd. —Havant
- £18,000 a year
- Customer service
- Computer literacy
- IT
6h
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Sales
- ERP systems
- SQL
- Sick pay
Quick apply
7d

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IT Technician Apprentice

PETA -
Havant

Apply Now

Job details

Full-time | Apprenticeship
£18,000 a year
8 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Canteen
Life insurance
Car scheme

Qualifications

Customer service
Computer literacy
IT
Communication skills

Full job description

About The Role

Ready to turn your interest in technology into a career? This is an exciting opportunity for someone who is enthusiastic, dependable, and keen to learn. As an IT Support Apprentice, you'll develop valuable technical skills, gain recognised qualifications, and earn while you learn, all while building a strong platform for future progression in the IT industry.

This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business.

Training to be provided:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role:

The IT Technician Apprentice will be responsible for the following duties:

Provide first‑line IT support to users under supervision
Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required
Escalate unresolved issues promptly to IT Technicians in line with agreed procedures
Assist with employee on-boarding and off-boarding
Support basic workstation builds and configuration in line with company standards
Assist with routine maintenance tasks such as equipment swaps and desk moves
Maintain accurate records of IT assets, ensuring devices are logged, tracked and updated correctly
Assist with stock checks, equipment labelling and asset audits
Support IT Technicians with tracking loan equipment and replacements
Follow documented IT processes and procedures consistently
Help keep knowledge base articles up to date by identifying gaps or outdated information
Learn how IT services are delivered within a regulated business environment

What are the career prospects at Apollo Fire Detectors Ltd?

Upon successful completion of the apprenticeship, the right candidate will be offered a full-time permanent position.

Essential Skills:

It is essential that the IT Technician Apprentice has the following skills and personal qualities:

GCSEs in maths and English with at least a grade C/4 or equivalent
A strong interest in IT and technology
Willingness to learn and take instruction
Good communication skills and a positive, customer focused attitude
Basic computer literacy (Windows, desktop applications)
Reliable, punctual and able to work as part of a team

About Us

We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.

Based in Havant, Hampshire, on the UK’s south coast, we operate through regional offices in the UK, China, and Germany and support our network of partners and distributors on all five continents. We are proud to be part of Halma, a global FTSE 100 group of life-saving technology companies.

We were awarded the Royal Warrant in 2009 in recognition of our high level of personal service to the Household of HM The Queen. We continually strive to deliver an exceptional customer experience for every individual, company and organisation that we work with.

Company Benefits:

Buying/ Selling holiday
Training and professional development
Pension scheme with an employer contribution of 10.5% (subject to conditions)
Health cash plan – contribution towards health care costs
Life insurance – 3 times salary and up to 6 times if you have dependents
24/7 support healthline
Cycle to work scheme
Participation/sponsorship for volunteering & charitable events
Benefits for engineers as an IET Enterprise Partner
Salary sacrifice car lease plan (Electric/Hybrid)
Free electric car charging
Free parking
Subsidised canteen
Free daily fruit
Real coffee, and a variety of drinks on free vend

Don’t miss out on this excellent opportunity; apply for the IT Technician Apprentice role today!

Apply Now

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