We are seeking to appoint dedicated and reliable Shift Supervisors to join our Out-of-Hours Service, based at Withybush General Hospital, supporting service delivery across the three counties.
As a Shift Supervisor, you will play a key role in the day-to-day operational leadership of the Out-of-Hours Service within Hywel Dda University Health Board. Working collaboratively with both clinical and operational colleagues, you will help ensure the s afe, effective, and high-quality delivery of patient care.
You will be responsible for overseeing service performance during your shift, supporting staff, and responding to operational challenges to maintain a responsive and patient-focused service
The Out-of-Hours Service operates between 18:15 and 08:00 on weekdays , and 24 hours on weekends and Bank Holidays . The post holder will coordinate the service during operational hours and will be required to work a rota, including nights, weekends, and Bank Holidays.
The post holder will be responsible for the effective coordination and operational management of the Out-of-Hours Service during each shift, ensuring delivery is safe, efficient, and aligned with Health Board standards.
Key duties include monitoring staffing levels and rotas, coordinating reception and driver resources, and acting as the first point of contact for operational issues. The post holder will provide direction and support to staff on shift, ensuring service continuity and effective resolution of issues.
You will respond professionally to calls from patients, clinicians, and stakeholders, while monitoring demand, capacity, and patient flow. You will take timely action to ensure workloads are managed safely and that delays or breaches are minimised.
The role involves using clinical systems and vehicle tracking tools to support timely patient care. You will identify and report system, IT, or premises issues, support escalation processes, and contribute to business continuity and emergency planning where required.
You will ensure all shift activity is accurately recorded in line with Health Board policies and governance requirements.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 21/07/2026
