Associate quality manager Work, Jobs in Haverhill, Sfk (with Salaries)

Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Senior Associate Quality Manager
Mott MacDonald —Cambridge
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Annual leave
- Employee discount
4d
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Lab Operations Manager
Avantor —Cambridge
- Full-time
- Continuous improvement
- AI
- Leadership
Document Quality Associate
Resolian —Fordham
- Full-time
- Continuous improvement
- Quality control
- SharePoint
10d
Associate Director- Immunoassay
Resolian —Fordham
- Full-time
- Business development
- Team management
Senior Quality Associate – Accredited Diagnostic Development Laboratory
AstraZeneca —Cambridge
- Analysis skills
- Bachelor's degree
- Continuous improvement
10d
Associate Project Manager
Turner & Townsend —Cambridge
- Full-time
- Engineering
- Business development
- Team management
Quick apply
Manager / Associate Principal - Financial Institutions Consulting - Europe
IQVIA —Cambridge
- Full-time
- Hybrid work
- English
- Master's degree
- Business development
Clinical Research Associate
TOGL (Holdings) Limited —Cambridge
- In-person
- Communication skills
Quick apply
Associate Programme Manager (Infrastructure Construction)
AECOM —Cambridge
- Full-time
- Hybrid work
- Business development
- Construction experience
- Leadership
Scheme Host
JLL —Cambridge
- Hospitality
- Microsoft Office
- In-person
Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR
Arthur Branwell & Co Ltd —Braintree
- £40,000 - £46,000 a year
- Part-time
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior/Associate Project Manager
WSP —Cambridge
- Part-time
- Hybrid work
- Project management
- Mentoring
- Training & development
- Flexitime
- Work from home
8d
QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
- Continuous improvement
- Quality control
Associate Commercial Manager (Infrastructure & Major Developments) | Cambridge
Arcadis —Cambridge
- Bachelor's degree
- Mentoring
- Contracts
Assistant Manager - Grand Arcade, Hollister
Hollister —Cambridge
- £34,000 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Senior Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £14.96 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Scheme Host
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Hospitality
- Microsoft Office
- In-person
Quick apply
Scientist – Diagnostic Laboratory Sciences (DLS)
Avantor —Cambridge
- Full-time
- Laboratory experience
- Bachelor's degree
- No degree
- Annual leave

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Support Manager

Tait -
Haverhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Resource allocation planning
Stakeholder collaboration
Client engagement
Stakeholder liaison
Ticket management
ERP software
Internal department liaison
Microsoft Office Suite
Technical support
Project team management
Bachelor's degree
Team management
Ticket management systems
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns.

The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Responsibilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

Position Requirements

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
Experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
Experience in TAIT related markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Sound decision-making skills within the scope of the team or department.
Skill in delegating tasks and responsibilities to team members.
Strong communication skills for effective team collaboration and reporting.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

associate quality manager jobs in haverhill, sfk

Support Manager

Senior Associate Quality Manager

Business Support Manager

Lab Operations Manager

Document Quality Associate

Associate Director- Immunoassay

Senior Quality Associate – Accredited Diagnostic Development Laboratory

Associate Project Manager

Manager / Associate Principal - Financial Institutions Consulting - Europe

Clinical Research Associate

Associate Programme Manager (Infrastructure Construction)

Scheme Host

Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR

Senior/Associate Project Manager

QC Associate Role (Fixed Term)

Associate Commercial Manager (Infrastructure & Major Developments) | Cambridge

Assistant Manager - Grand Arcade, Hollister

Senior Test Centre Associate - Chelmsford

Scheme Host

Scientist – Diagnostic Laboratory Sciences (DLS)

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