7 September 2026 - 25 April 2027
We currently have a seasonal vacancy for an individual with excellent customer service skills, a keen attention to detail, strong technical proficiency, and the ability to adapt quickly and easily to change, to join our Ticketing and Membership Services Team..
Under the direction of the Head of Ticketing & Membership Services, this role involves working 5 days per week on a roster that spans Monday to Sunday. The successful candidate will play an integral part in delivering exceptional customer service and supporting ticket sales and membership services for the Festival.
Key Tasks and Responsibilities
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Provide exceptional customer service in all aspects of ticketing, membership, information, and online support services.
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Oversee the entire ticketing and information transaction process, including payments, exchanges, reprints, and resales, from initial enquiry through to dispatch.
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Manage daily financial transactions via Tessitura, identifying and resolving any issues in collaboration with the Finance Supervisor.
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Provide end-to-end membership servicing, including onboarding new members, handling membership renewals, setting up direct debits, and managing resignations.
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Operate the Front Desk on show days, providing face-to-face customer service and ensuring an exceptional visitor experience by answering queries, issuing tickets, and assisting with general performance-related needs.
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Support Glyndebourne’s initiatives designed for members, customers, learning & engagement, development, and staff, recording all relevant activity.
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Work across departments to ensure the Glyndebourne Customer Experience exceeds expectations.
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Lead operations at Stage Door, acting as a gatekeeper for internal and external access to Glyndebourne.
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Operate the company post system and coordinate courier requirements for the company.
Knowledge, Skills and Experience
ESSENTIAL
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Working knowledge of customer databases and web technologies.
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High attention to detail and strong organisational skills.
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Demonstrable keyboard skills with a minimum typing speed of 50 wpm and 100% accuracy.
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Proven experience in a fast-paced sales and customer service environment.
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Exceptional customer service skills, with the ability to communicate effectively across various channels (in person, by phone, in writing).
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Ability to problem-solve, use initiative, and adapt to changing circumstances.
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Keyboard skills 50w/min
DESIRABLE
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Excellent working knowledge of Box Office and general sales procedures.
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Knowledge of opera and an awareness of Glyndebourne's activities.
Special Requirements
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Flexibility with working hours to suit the seven-day nature of the Customer Service operation.
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Commitment to working in a target-driven, service-based environment.
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Ability to communicate effectively at all levels, both internally and externally.
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Any job offer will be conditional on enhanced reference checks
This role is ideal for individuals who thrive in a fast-paced, customer-focused environment, have a passion for delivering exceptional service, and are able to adjust to new challenges and changes with ease.
Hours of Work
This is a fixed term contract from 7 September 2026 - 25 April 2027 with a possibility of further extension.
The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.
We have excellent on site catering facilities, can offer a beautiful working environment, and the opportunity to see world class opera.
We can offer a beautiful working environment, and the chance to see world-class opera.
We also offer:
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Free Pilates and Zumba classes, once a week
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Corporate Gym memberships
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An onsite Physiotherapist
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Subsidised electric car charging
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Cycle to Work scheme
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Subsidised dining at our onsite restaurants
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Free tea and coffee
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Discount at the Glyndebourne shop
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Free on-site parking
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Discount at various highstreet retailers through the Glyndebourne benefits hub
How to Apply
Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
Please apply by clicking ‘Apply Now;’ to submit your application. Candidates must be able to provide evidence of their right to work in the UK.
Applications will be reviewed as they arrive with interviews to be held w/c 27 July 2026
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this please contact a member of the HR team at [email protected].
Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.
The Glyndebourne Festival (running from May to August), features a programme of six operas in its 1,200-seat opera house, attracting audiences from around the world. The Autumn Season (October to December) extends Glyndebourne’s reach, offering audiences the opportunity to experience fresh perspectives and new works in a dynamic and exploratory setting. Together, the Festival and Autumn Season welcome over 125,000 attendees annually, with many more engaging through online streaming and other digital platforms.
Remaining financially independent since its inception, Glyndebourne is a registered charity that relies on box office income, memberships, and donations to fund its operations. Committed to artistic excellence, audience development, and accessibility, Glyndebourne continues to expand the reach and appreciation of opera for all.
New Road, Ringmer, BN8 5UU
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