Senior technical manager Work, Jobs in Hazel Grove, Gtm (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
9d
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Global Category Manager - Capital Projects Strategic Procurement
Alkegen —Alderley Park
- £115,000 - £140,000 a year
- Full-time
- Management
- Master's degree
- Presentation skills
Senior Design Manager
Alderley Homes —Warrington
- £60,000 - £70,000 a year
- Full-time
- AutoCAD
- Construction experience
- In-person
- Annual leave
Quick apply
9d
Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
7d
Technical Delivery Lead
Dechra Pharmaceuticals PLC —Northwich
- £90,000 - £95,000 a year
- Project management
- Travel
- Agile
- Employee assistance programme
6d
Senior Product Manager
Methods Business and Digital Technology —Manchester
- £62,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Product management
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior IT Project Manager
Government Property Agency —Manchester
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Computer networking
- IT
8d
Senior IT Service Manager
Department for Work and Pensions —Manchester
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
6d
Senior Group Finance Manager
Together —Cheadle
- Full-time
- Microsoft Excel
- Microsoft Office
- Accounting
Quick apply
Senior Project Manager
VINCI Construction —Warrington
- Hybrid work
- PMP
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Senior Technical Consultant
Medtronic —Manchester
- £52,000 - £78,000 a year
- Full-time
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
2d
Senior Product Manager - SaaS - Partner Platform
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Senior Project Manager
Johnson Controls —Manchester
- Full-time
- Project management
- Travel
- Annual leave
- Employee assistance programme
Associate Technical Delivery Manager
Radius Limited —Crewe
- Full-time
- Project management
- Agile
- Employee assistance programme
Quick apply
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Senior Manager - Customer Services Strategy and Governance
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
2d
Property Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Travel
Quick apply

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Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year
9 days ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role

Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.

About you

You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:

Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
Experience working with complex, always-on technology estates and third-party service providers.
Demonstrated experience producing executive-grade operational insight and reporting.
Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
ITIL Foundation with further qualification in one or more relevant ITIL process.
Working understanding of Agile Ceremonies and DevOps Techniques.
Essential experience of working in a complex, pressurised production environment in the Banking industry
Use of Microsoft Office Products

Experience in these areas would be helpful:

Public Cloud, Customer-facing and member-facing systems, Infrastructure experience

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at M3 Senior Manager grade

For all colleagues

Apply Now

Refine Your Search

senior technical manager jobs in hazel grove, gtm

Senior Manager - IT Shared Service (Major Incident)

Major Incident Management Lead

Global Category Manager - Capital Projects Strategic Procurement

Senior Design Manager

Dialler Manager

Key Account Manager

Technical Delivery Lead

Senior Product Manager

Senior IT Project Manager

Senior IT Service Manager

Senior Group Finance Manager

Senior Project Manager

Senior Technical Consultant

Operational People Manager

Senior Product Manager - SaaS - Partner Platform

Senior Project Manager

Associate Technical Delivery Manager

Screening Service Manager

Senior Manager - Customer Services Strategy and Governance

Property Manager

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