Job Summary
We are looking for an organised and proactive Dental Lab Coordinator / Administrator to join our busy team. This is a key role, ensuring the smooth day to day coordination of laboratory cases whilst providing excellent customer service to dental practices.
The successful candidate will work closely with dental laboratory technician's, delivery driver's, to ensure cases are processed accurately and delivered on time
Would suit someone with previous dental receptionist experience, although not essential.
Responsibilities
- Coordinate the daily workflow, working closely with dental laboratory teams to improve efficiency, resolve delivery issues & customer satisfaction
- Book in and track incoming and outgoing work.
- Invoicing work on Lab Trac software.
- Packing work for the delivery drivers or Postage.
- Communication with delivery drivers on new case collections.
- Liaise with dental practices regarding case requirements, delivery dates & queries.
- Answering telephone and email enquires proffessionally.
- Schedule and prioritise work to help meet turnaround times.
- Prepare documentation and maintain accurate laboratory records.
- Support stock ordering & distribution to teams.
- Preparing packaging materials and labels
- General office administration
- Maintaining reception appearance
- Meet & greet patients, sales representatives
- Requirements:
- Excellent organisational and administrative skills, with the ability to manage multiple priorities effectively in a fast paced environment.
- Excellent communication skills with the ability to build strong relationships with both customers and colleagues
- Strong IT skills, including Microsoft Office
- A proactive, solutions focused approach with confidence to take ownership of issues.
- A high level of attention to detail and commitment deliverying excellent service
- The ability to work independently while also collaborating closely with wider teams.
- Handle customer concerns professionally & proactively, working to achieve positive timely outcomes.
- Desirable:
- Previous experience working in a dental laboratory or dental practice
- Knowledge of dental laboratory workflows and terminology.
- Experience using laboratory management software
- Accounts Knowledge
- Job Type: Part-time
- This is part of a job share role
Pay: £12.71 Per Hour
Expected hours: 18 - 30 hours per week
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Nottingham NG16 1EY: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
