technical support engineer Work, Jobs in hazelwood, dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Systems Engineer
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
11d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
2d
Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
10d

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Graduate Engineer: Mechanical
VA Technology Ltd. —Telford
Life Assurance Scheme (2 x salary). Working to product design standards and design procedures. Eng Mechanical or Aerospace degree qualification preferred.
£29,000 - £32,000 a year
Quick apply
Pipe Welding Apprentice
Rolls-Royce SMR —Derby
£250 home-office setup allowance. Mentoring and support from experts. Train alongside experienced welders and engineers. 28 days holiday + bank holidays.
£20,706.00 - £23,260.23 a year
23h

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

technical support engineer jobs in hazelwood, dby

Senior Service Desk Engineer

Technical Support Engineer

Engineering Systems Support Engineer

Doors engineer, Technical support

Systems Support Engineer (5-month FTC)

FDS Installation Engineer

Systems Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Systems Engineer

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