Guest service agent Work, Jobs in Headley, Ham (with Salaries)

Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Full-time
- Customer service
- Hotel
- Guest services
- Free parking
- Employee stock purchase plan
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
13d
Reservations and Events Agent
Valor Hospitality —Reading
- £12.85 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Event Sales Executive (Maternity Cover) - FTC
Ascot Racecourse Ltd —Ascot
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
12d
Reservations / Groups / M&E Executive
voco Reading Hotel —Reading
- Full-time
- Hotel
- Accounting
- In-person
Quick apply
12d

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Guest Service Agent

Hilton -
Cobham

Apply Now

Job details

Full-time
£12.84 an hour

Benefits

Free parking
Employee stock purchase plan
Annual leave
Discounted or free food
Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service
Guest services
Communication skills

Full job description

Exceptional Hospitality Starts with You

A WORLD OF REWARDS

Smart uniforms provided
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Live in Accommodation available
Free Parking
Modern and inclusive Team Member’s areas

Here's what you'll do during a typical day:

As a Guest Service Agent, you will serve in the Food & Beverage outlets & Front office operations to provide services for Guests to contribute to an overall exceptional experience.

A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organised with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to be flexible working in the front office operation if needed

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest service agent jobs in headley, ham

Guest Service Agent

Casual Guest Service Agent

Reservations and Events Agent

Event Sales Executive (Maternity Cover) - FTC

Reservations / Groups / M&E Executive

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