It service desk engineer Work, Jobs in Heanor, Dby (with Salaries)

MAY - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
5d
Scheduling Coordinator
Barron McCann —Derby
- From £28,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
14d
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Systems Engineer
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
13d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
6d
Technical Business Development Manager
Solar Gates UK —Chesterfield
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
2h
Technical Business Development Manager
SG —Chesterfield
- From £50,000 a year
- Full-time
- Business development
- Travel
- In-person
- Free parking
Quick apply
3h
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
Geo Environmental Engineer
Tetra Tech —Derby
- Hybrid work
- Engineering
- Analysis skills
- Travel
Geo-Environmental Consultant
BWB Consulting —Nottingham
- Hybrid work
- Master's degree
- IT
Consultant Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Master's degree
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
6d
Regional Service Manager
JIK-Integral UK Limited —Belgrave
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance programme
- Employee discount
Quick apply

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MAY - 1st Line IT Support Engineer & Retail IT Technician

BubbleIT Solutions Limited
Beeston

Quick apply

Job details

Permanent
£26,000 - £28,000 a year

Benefits

On-site parking

Qualifications

ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Software troubleshooting
Sales
Customer service
LAN
Windows
Technical support
DHCP
ITIL
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
Help desk
VPN

Full job description

Job Overview
We’re an MSP providing IT support to a range of business clients, alongside operating a retail IT store offering computer sales, repairs, and customer support services. We’re looking for a customer-focused 1st Line IT Support Engineer to deliver high-quality remote support, onsite assistance, and in-store technical and customer service.

This is a varied role combining service desk support, field work, and retail responsibilities, ideal for someone who enjoys both technical troubleshooting and face-to-face customer interaction.

A full UK driving licence is essential due to client site visits.

Key Responsibilities MSP / Service Desk Support

Provide 1st line support via phone, email, ticketing system, and remote tools
Log, prioritise, and update support tickets with clear notes and customer updates
Troubleshoot Windows 10/11 issues (performance, logins, user profiles, printers, applications)
Support Microsoft 365: Outlook/Exchange basics, Teams, OneDrive/SharePoint fundamentals, account issues
Manage day-to-day user administration: password resets, MFA, user/group access (Active Directory / Entra ID basics)
Assist with onboarding/offboarding: account setup, device setup, permissions, and user guidance
Carry out onsite visits for desk-side support, installs, hardware swaps, and troubleshooting
Build/rebuild devices using standard images and documented processes
Perform basic networking checks: Wi-Fi/LAN connectivity, VPN access, DNS/DHCP basics; capture diagnostics
Follow security and verification processes and report suspicious emails/incidents promptly
Maintain and improve documentation/knowledge base articles

Retail Store & Workshop Responsibilities

Provide front-of-house customer service, assisting walk-in customers with IT queries and purchases
Diagnose and carry out hardware and software repairs (e.g., PC/laptop repairs, upgrades, virus removal, OS reinstalls)
Advise customers on appropriate IT products and solutions based on their needs and budget
Handle retail sales, including computers, accessories, and service plans (e.g., support packages, warranties)
Promote and sell managed service plans, support contracts, and add-on services
Manage stock control, including goods in/out, inventory tracking, and stock replenishment
Maintain accurate records of repairs, parts used, and customer interactions
Ensure the retail area and workshop are organised, presentable, and compliant with health & safety standards
Liaise with suppliers for parts ordering, warranties, and returns (RMA processes)
Support pricing, quoting, and invoicing for retail and repair services

Essential Skills & Experience

Experience in a 1st line IT support / service desk role (MSP experience preferred)
Strong customer service and communication skills (both remote and face-to-face)
Experience or confidence working in a retail IT or repair environment
Working knowledge of:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)
Active Directory / Entra ID (Azure AD) basics
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi, TCP/IP)
Basic hardware troubleshooting and repair skills (PCs/laptops)
Confident managing tickets and prioritising workload to meet SLAs
Ability to multitask between support desk, onsite work, and retail customers
Full UK driving licence and willingness to travel to client sites as required

Desirable

Familiarity with RMM/remote support tools (e.g., NinjaOne, ConnectWise, Datto, Kaseya)
Exposure to Intune and device management (basic)
Experience with EPOS/retail systems
Knowledge of common hardware vendors and components
Certifications (or working towards): CompTIA A+/Network+, Microsoft Fundamentals, ITIL
Sales experience, particularly in IT products or service plans

Pay: £26,000.00-£28,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

it service desk engineer jobs in heanor, dby

MAY - 1st Line IT Support Engineer & Retail IT Technician

IT Service Desk Engineer Apprentice

IT Support Technician

IT Operations Support Analyst

Microsoft Dynamics 365 Support Engineer (Business Central)

Scheduling Coordinator

Senior IT Infrastructure Engineer

Systems Engineer

Systems Support Engineer (5-month FTC)

Systems Engineer

Doors engineer, Technical support

Geo-Environmental Supervisor / Engineer

Technical Business Development Manager

Technical Business Development Manager

BIM Technician

Geo Environmental Engineer

Geo-Environmental Consultant

Consultant Aquatic Ecologist

Consultant Ecologist

Regional Service Manager

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