Are you passionate about providing a warm, friendly and welcoming reception service, delivering excellent customer service, and helping people?
Do you thrive in a varied and interesting role where no two days are the same?
We currently have an exciting opportunity for an organised and methodical individual to join our Housing Customer Services team as an Administrative Assistant.
This is a varied role where you'll provide a friendly, courteous, positive, informative and helpful first point of contact for visitors, while also delivering administrative support across the organisation.
You'll ensure our reception area is open, fully operational and well maintained, welcoming visitors and assisting with enquiries as the first person they meet when arriving at the building. You'll signpost customers to the appropriate department and provide a responsive, customer-focused support service.
Your duties will include
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Managing incoming and outgoing post
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Ordering supplies
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Maintaining electronic filing systems
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Key management
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Carrying out a range of ad hoc administrative tasks
About You
The successful candidate will be confident using computer-based systems for word processing, data entry and record management. You will be proactive, approachable and able to remain calm and professional in challenging situations.
We're looking for someone who can demonstrate:
- Excellent verbal and written communication skills, with the ability to interact professionally and confidently with customers, visitors and colleagues.
- Strong listening skills, enabling you to understand enquiries, identify customer needs and provide accurate information or signposting.
- A high level of attention to detail, ensuring records, correspondence and administrative tasks are completed accurately.
- The ability to manage multiple tasks and prioritise workloads effectively.
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A positive, flexible and customer-focused approach.
- Good organisational skills and the ability to work independently as well as part of a team.
- A commitment to maintaining confidentiality and handling sensitive information appropriately.
It is an exciting time at Connect as we continue through a period of business transformation, with lots of positive changes aimed at improving the way we work and the services we deliver to our customers.
Location: Dewsbury – Office-based role
Hours: Part-time – Monday, Tuesday and Alternate Wednesdays - Average of 18.75 hours per week over a two-week cycle
We’re just as interested in your enthusiasm and drive as your experience. If you’ve got the get-up-and-go, a positive attitude, and a genuine passion for housing and helping people, we’d love to hear from you.
- People first – We treat everyone with respect and compassion.
- Love making a difference – We’re passionate about improving lives.
- Actively listen and learn – We value feedback and grow from it.
- Collaborate creatively – We work together to find better solutions.
- Earn trust through our actions – We do what we say we’ll do.
- Be part of a purpose-driven organisation making a real impact.
- Work in a supportive, inclusive, and forward-thinking environment.
- Enjoy flexible working arrangements and opportunities for growth.
- Access a range of employee benefits and wellbeing support.
- 26 days annual leave rising to 31 days after 5 years, plus bank holidays.
- Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
- 24/7 GP Helpline – get a telephone or video appointment with a doctor at your convenience.
- BUPA Health Cash Plan, including cashback on dental, optical, podiatry treatment and prescriptions.
- Tri-annual pay reviews and annual cost of living salary increases.
- Employee Assistance Programme with free confidential advice, support and counselling sessions.
- MyPlace benefits – retail discounts and offers.
- The opportunity to buy and sell annual leave.
- Training and development opportunities, including support with professional subscriptions and qualifications.
- Travel season ticket loan.
- Cycle-to-work scheme.
- Salary sacrifice electric car leasing scheme.
- Paid volunteering leave.
- A friendly, inclusive culture rooted in our values.
We understand that no one person will meet every requirement in a job description. If you're interested and feel you may be suitable for the role, we'd encourage you to apply.
In choosing Connect, you will be joining a friendly team who look out for each other. As an equal opportunities employer, we recruit based on experience, attitude and values. Connect is committed to ensuring our workforce reflects the communities we serve and actively promotes equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and are proudly a Disability Confident employer.
We are happy to support you with any reasonable adjustments you may need throughout the recruitment process.
Please review the full Combined Job Description and Person Specification for more details.
For an informal discussion about the role, please contact the HR Team.
Interviews: To be confirmed.
Please note: We may close this advert early if we receive sufficient applications. Please apply early to avoid disappointment.
