Airport customer service Work, Jobs in Heathrow, Greater London (with Salaries)

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Services Officer
Singapore Airlines Ltd. —Middlesex
- £24,000 - £27,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
12d
Sales Advisor - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —London
- £14.80 an hour
- Weekend availability
- Communication skills
Quick apply
5d
Lounge Attendant
Qantas Premium Lounge London —Hounslow
- £14.80 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee discount
- Flexible schedule
Quick apply
10d
Sales Associates - New Boutique Opening, Heathrow Terminal 5
Christian Dior Couture —Heathrow
- Full-time
- Sales
- Communication skills
Sales Associate | Heathrow (Part Time 16 hrs)
REISS —London Heathrow Airport
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,491.60 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Survey Interviewer - Heathrow
Civil Aviation Authority —London Heathrow Airport
- £11,868 - £25,000 a year
- Part-time
- Customer service
- English
- Presentation skills
- Free parking
- Employee discount
4d
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
13d
Airline & Airport Audit Staff
Skytrax Research —London
- From £160 a day
- Temporary
- Microsoft Excel
- English
- Microsoft Office
Quick apply
13d
Cargo Clerical Administrator
Swissport International AG —Feltham
- £30,907.50 - £31,375.50 a year
- Weekend availability
- English
- Travel
- Communication skills
5d
Lounge Host - CCR Lounge
BaxterStorey UK —London
- £14.91 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Warehouse Assistant (Monday - Friday)
BSS —Brentford
- Full-time
- Microsoft Excel
13d
Hotel Receptionist- Days & Nights
Thistle —Southall
- £13.50 an hour
- Night shift
- Hotel
- Employee discount
- Referral programme
Quick apply
4d
Team Member - Night Shift - Gatwick Airport
Pret A Manger —Gatwick Airport
- £17.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Team Member - Gatwick Airport
Pret A Manger —Gatwick Airport
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Client Services Liaison
TAG Aviation —Farnborough
- Weekend availability
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Beauty Expert - Heathrow T4
Benefit Cosmetics UK —Middlesex
- Part-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Referral programme
12d
Fleet Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply

I want to receive the latest job alerts for airport customer service in heathrow, greater london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

DiamondAir International Ltd
London

Quick apply

Job details

Part-time | Full-time
From £14.11 an hour
1 day ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee discount
Bereavement leave
On-site parking

Qualifications

Customer service
GCSE
Analysis skills
Communication skills
Negotiation
Time management

Full job description

Position: Airport Concierge Agent (LHR)

Location: Heathrow Airport

Salary:£14:11 per hour

Effective Date:

Contract Type: Temporary/Permanent

Reporting to: Shift Coordinator

Closing date:

________________________________________________________________________________________

The Organisation

DiamondAir International is the world’s leading provider of luxury Meet & Assist services, with over 30 years of experience in the industry. Our expertise and exponential growth have allowed us to be a pioneer in service development and a leading exemplary operation on the ground. We continuously develop our services with the latest technologies to ensure they can be provided in the most efficient way possible. A premium travel services provider to over 600 airports across the world, providing travel solutions across the globe to our clients in the air or on the train. Whether it's kerbside pickup you are looking for or exclusive VIP travel DiamondAir has supported a diverse B2B and B2C audience for more than 30 years to ensure their travel is seamless and hassle-free.

Duties include carrying out all meet & assist services under the brand of Airport Concierge. You will be required to assist unaccompanied minors, VIPs, and a variety of passengers at London Heathrow Airport.

Main Responsibilities:

· To ensure all Airport Concierge services are carried out with maximum efficiency and in line with company protocols & Client service level agreements.

· To demonstrate discretion and professionalism when assisting high-profile Clients and representing the Airport Concierge brand.

· To develop and build strong networks and maintain effective working relationships with airline & airport stakeholders. This includes exercising a high degree of negotiation skills to maximise stakeholder cooperation to accede to our customer's requirements.

· To work within the parameters of the working standards SLA for Airport Agents and to deliver excellent customer service consistently.

· To deal with disruption and irregularities with confidence and composure.

· To assist the customer services team with any investigatory queries relating to service complaints.

· To ensure you have in-depth knowledge of the airport environment and product knowledge.

· To ensure company & client information remains strictly confidential.

· To liaise closely with Co-Ordinators/Team Leaders and co-workers to ensure team effectiveness and a positive working environment.

· To ensure company presentation standards are always adhered to.

· To troubleshoot and assist in resolving issues which may occur during services.

· To ensure all flight reports are completed and submitted accurately & efficiently.

· To escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity.

· To always show professional courtesy and respect to all fellow co-workers

· Above duties performed while remaining compliant with the company’s policies and guidelines

Position Requirements:

· Excellent written and verbal communication skills.

· Ability to effectively follow policies & procedures.

· Effective time management, organisation, planning, and self-management

· Self-motivated, attention-to-detail, problem-solving/initiative, eager to learn and develop.

· Must be extremely reliable, punctual, and flexible, able to cover shifts.

· Candidates are subject to a 5-year full referencing check and an enhanced criminal record check to successfully obtain a full ID Pass.

Experience: A minimum of 2 years customer service experience, preferably in travel, or in an appropriate customer service environment.

Deal Breaker: Candidate must have5 years checkable work referencing, and then be subject an Enhanced DBS criminal record check. (the DBS check is not limited to 5 years, any convictions should be listed on the check, some may be spent, some may not be relevant, but they should be on there without any time limit.

Pay: From £14.11 per hour

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

London TW6 2TA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years checkable work referencing, and then be subject an Enhanced DBS criminal record check. (the DBS check is not limited to 5 years, any convictions should be listed on the check, some may be spent, some may not be relevant, but they should be on there without any time limit.

Experience:

Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

airport customer service jobs in heathrow, greater london

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Customer Services Officer

Sales Advisor - Relay - Heathrow Airport

Lounge Attendant

Sales Associates - New Boutique Opening, Heathrow Terminal 5

Sales Associate | Heathrow (Part Time 16 hrs)

Customer Service Manager - Hospitality Airport Lounge

Survey Interviewer - Heathrow

Lounge Host - British Airways Lounges, First Class

Customer Service Agent

Airline & Airport Audit Staff

Cargo Clerical Administrator

Lounge Host - CCR Lounge

Warehouse Assistant (Monday - Friday)

Hotel Receptionist- Days & Nights

Team Member - Night Shift - Gatwick Airport

Team Member - Gatwick Airport

Client Services Liaison

Beauty Expert - Heathrow T4

Fleet Manager - Heathrow Airport

I want to receive the latest job alerts for airport customer service in heathrow, greater london

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected