Customer service host Work, Jobs in Heathrow (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Hotel
- Food service experience
- Free parking
- Employee assistance programme
Quick apply
Lounge Host - CCR Lounge
BaxterStorey UK —London
- £14.91 an hour
- 8 hour shift
- Hospitality
- Hotel
- Food service experience
- Free parking
- Employee assistance programme
Quick apply
Community Host / Leisure Assistant.
Vivify Venues —Twickenham
- £10.85 - £12.71 an hour
- Customer service
- In-person
- School
- Free parking
- Referral programme
Quick apply
LUXURY SELLING LIVE HOST
PLUG JP LIMITED —Amersham
- £20 - £25 an hour
- Part-time
- Presentation skills
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
TikTok Live Sales Host
Starpoint communications —London
- £13 - £16 an hour
- Part-time
- Social media management
- In-person
- Communication skills
Quick apply
Receptionist and Hospitality Host
Portico Corporate Reception Management —London
- £35,000 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Annual leave
- Life insurance
Quick apply
HOTEL FRONT OFFICE HOST
Merlin Entertainments —Chertsey
- £12.92 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Customer service
- Computer literacy
- Guest services
- Employee assistance programme
Front Office Host/ess - Flexible Hours
Hyatt Place London Heathrow Airport —London
- Hotel
- Employee assistance programme
- Employee discount
Host/House Receptionist
Cafe Murano —London
- From £16.21 an hour
- Full-time
- English
- Restaurant experience
- Café
- Annual leave
- Employee assistance programme
Quick apply
BMW Part-Time Receptionist / Host
Sytner —Sunningdale
- Part-time
- Organisational skills
- Front desk
- Employee discount
9d
Workplace Host, Concierge
Mitie —London
- £16.50 an hour
- Front desk
- Communication skills
3d
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- No experience needed
- Front desk
- Cleaning
- Annual leave
- Sick pay
Quick apply
9d
Member Journey Host
Virgin Active —London
- Communication skills
- Annual leave
- Employee discount
Workplace Host
ISS Facility Services —London
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Guest Services Host
Mitie —London
- Continuous improvement
- SharePoint
- Communication skills
Host
Lithia UK —London
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
14d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

customer service host jobs in heathrow

Customer Service Host - T3

Customer Service Host

Customer Service Host - T2

Lounge Host - British Airways Lounges, First Class

Lounge Host - CCR Lounge

Community Host / Leisure Assistant.

LUXURY SELLING LIVE HOST

TikTok Live Sales Host

Receptionist and Hospitality Host

HOTEL FRONT OFFICE HOST

Customer Service Host

Front Office Host/ess - Flexible Hours

Host/House Receptionist

BMW Part-Time Receptionist / Host

Workplace Host, Concierge

Community Host - Night

Member Journey Host

Workplace Host

Guest Services Host

Host

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