Client advisor Work, Jobs in Heaton, Twr (with Salaries)

Client Success Advisor
I T C Service Ltd —Hebburn
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
9d
Customer Service Advisor
M Group —Newcastle upon Tyne
- £26,529 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
2d
Business Advisor / Trainer
PNE Group —Newcastle upon Tyne
- £24,800 a year
- Temporary
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Outbound Sales Advisor
Betr Outsourcing —Roker
- £24,784 - £53,000 a year
- Overtime
- Sales
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
Mortgage Advisor
The Mortgage Experts —Consett
- £60,000 - £100,000 a year
- Remote
Quick apply
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Employment Advisor
North Tyneside Council —North Tyneside
- £32,061 - £33,699 a year
- Full-time
- Organisational skills
2d
Trainee Mortgage Advisor
Safeguard Financial Services Ltd —Gateshead
- From £26,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Children Law Paralegals
Duncan Lewis —Newcastle upon Tyne
- £23,150 a year
- Microsoft Office
- Analysis skills
- Organisational skills
Personal Wellbeing Advisor
Ingeus UK —Newcastle upon Tyne
- £28,755.00 - £28,755.41 a year
- Full-time
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Senior Claims Handler
Gallagher —Newcastle upon Tyne
- Employee stock purchase plan
- Life insurance
Senior Sales and Design Consultant
Rowen Homes —Gateshead
- £13.53 an hour
- Weekend availability
- Sales
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
5d
Roofing & Maintenance Operative
Weatherproofing Advisors —Wallsend
- From £12.71 an hour
- Full-time
- Maintenance
- Organisational skills
- In-person
Quick apply
CBT Therapist (Hybrid - Gaydon)
Health Partners —Whitley Bay
- £38,000 - £47,000 a year
- Part-time
- Childcare
- Working with children
- Annual leave
Service Advisor - Mazda Suzuki
Stoneacre —Wallsend
- £35,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
SHEQ Advisor
M Group —Newcastle upon Tyne
- Communication skills
- Annual leave
- Employee assistance programme
3d
Client Director (at one of Newcastle's top creative agencies)
Got The T-Shirt —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
Quick apply
6d
Organisation Design and Development Practitioner
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Beauty Advisor
ghd hair —Newcastle upon Tyne
- Part-time
- Sales
- Business development
- Negotiation
- Employee discount
Quick apply

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client advisor jobs near heaton, twr

Client Success Advisor

I T C Service Ltd
Hebburn

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Job details

Permanent | Full-time
£27,500 - £28,500 a year
9 days ago

Benefits

Cycle to work scheme
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Microsoft Word
ConnectWise
Driving Licence
Microsoft Outlook
Customer service
English
IT
Communication skills

Full job description

Client Success Team: Positively Engaging and Delighting Clients

At the heart of our Client Success team we commit to positively engage and delight our customers. Our team achieves this by empathising with our clients, taking the time to understand their IT requirements and the context behind their support needs. We ensure that expectations are agreed upon in a positive manner, reassuring our clients that we will take ownership of their IT incidents and requests. This approach not only fosters trust but also ensures that our clients feel valued and heard. We act with Integrity, to gain Trust and we Communicate well to deliver exceptional levels of Service… ITCS.

Job Purpose:

The Client Success team acts as the first point of contact for client’s wanting to raise support incidents and requests. They are instrumental in setting the tone for our client relationships and are responsible for monitoring the delivery of high-quality customer service. Our Client Success Advisors work to ensure that exceptional levels of client satisfaction are achieved and maintained through a client centric approach and optimal effective use of our internal resources.

This role involves maintaining client satisfaction, contributing to an efficient team and continuously improving processes to meet service standards and SLA’s. They ensure the accurate recording of information and work closely with all teams to ensure seamless, consistent and effective service delivery.

Main Duties and Responsibilities:

Work collaboratively to dispatch service tickets in a timely manner.
Provide high quality customer service to ensure the smooth flow of support tickets.
Manage and escalate complaints effectively.
Coordinate with other departments to resolve customer issues.
Manage and update CRM systems with customer details / updates.
Engage regularly with clients to address ongoing concerns, provide value and build trust.
Maintain consistent client communication.
Observe performance of the team and give detailed statistical feedback.
Use data to measure productivity and goal achievement.
Use data to inform planning.
Report to management and make suggestions for improvements.
Collaborate with management to set and align Key Performance Indicators (KPIs).
Work closely with all departments to meet/exceed targets.
Fully utilise ITC’s tools, such as Microsoft 365, ConnectWise PSA / Manage.
Act with integrity and trust in all interactions with clients, prospects and team members.
Tailor communication styles to suit different clients while upholding ITC’s commitment to excellent service.
Demonstrate flexibility, resilience, and a process-driven approach in all activities

Skills and Experience

Knowledge of the IT sector best practices and MSP operations.
Strong client-facing and communication skills, written and verbal.
Positive and energetic attitude.
Customer service-oriented with a focus on exceeding expectations.
Resilient and adaptable under pressure with the ability to prioritise.
Passionate about contributing to team success.
Excellent interpersonal skills for building a strong rapport with clients and colleagues.
Work experience in a fast-paced customer service role.

Working Arrangements

The position is based out of ITC Service’s head office in Hebburn. The normal hours of employment will be 40 Hours per week, 08:00 – 17:00, Monday to Friday, during which one hour may be taken for lunch.

It is expected that the successful candidate will be able to accommodate changes to their working hours from time to time as required.

If you want to apply and think you have the relevant skills please complete this questionnaire, if successful we will be in touch!

https://eu-west-1.protection.sophos.com/?d=harrisonassessments.com&u=aHR0cHM6Ly9zdXJ2ZXkuaGFycmlzb25hc3Nlc3NtZW50cy5jb20vYnY0cS1zZWhyLWRhbXI=&i=NWRmMGU0ZjVmNDFlMDAwZGE3NGRmNmRk&t=Q0s3a0lsdEJFWURPTGF0bUxTNFhGRUpXc0JkNkNxMWhNcDM3SkVSM0pnQT0=&h=e81a4607dfcf4672848bd0d6d18a3a32&s=AVNPUEhUT0NFTkNSWVBUSVb4Q78R6scJt950UJPWe1SQ4IogzRC5Zh4NgT1IBIqhWA

Job Types: Full-time, Permanent

Pay: £27,500.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

Hebburn NE31 2EX: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in heaton, twr

Client Success Advisor

Customer Service Advisor

Business Advisor / Trainer

Outbound Sales Advisor

Mortgage Advisor

Stocktaker

Employment Advisor

Trainee Mortgage Advisor

Children Law Paralegals

Personal Wellbeing Advisor

JUNIOR SALES ADVISOR

Senior Claims Handler

Senior Sales and Design Consultant

Roofing & Maintenance Operative

CBT Therapist (Hybrid - Gaydon)

Service Advisor - Mazda Suzuki

SHEQ Advisor

Client Director (at one of Newcastle's top creative agencies)

Organisation Design and Development Practitioner

Beauty Advisor

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