Service desk team leader Work, Jobs in Hebburn, Twr (with Salaries)

IT Support Technician (6 month FTC)
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- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
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- Continuous improvement
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- Annual leave
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- £0.01 - £45,000.00 a year
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NECSWS —Hartlepool
- Full-time
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IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
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IT Support Technician (6 month FTC)

Ingersoll-Rand -
Sunderland

Quick apply

Job details

Temporary | Full-time | Fixed term contract
5 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Gym membership
Employee stock ownership plan
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
User account management
IT permissions management
Computer hardware
Technical support incident logging
Computer networking
Technical writing
ServiceNow
Customer support
IT incident logging
Application support
Leadership
Incident log maintenance
Communication skills
Active Directory
CompTIA A+
Mobile devices

Full job description

Job Title

IT Support Technician (6 month FTC)

Location

Haskel – Sunderland

About Us

Haskel is the market leader in high-pressure fluid management, designing and manufacturing a range of products that enable the controlled use of high-pressure and flow-generating equipment, including pumps, gas boosters, air amplifiers and hydrogen compression solutions. As part of the Ingersoll Rand group and with over 75 years of expertise, Haskel’s leadership in the market is built on a reputation of safety, reliability, and the highest quality, providing equipment for critical applications and accelerating the transition to sustainable energy.

Job Summary

The IT Support Technician provides the first point of contact for colleagues requiring IT support. The role is responsible for logging, prioritising, troubleshooting and resolving IT issues where possible, while ensuring a high level of customer service.

The role supports users across hardware, software, mobile devices and IT services, escalating more complex issues to 2nd or 3rd line support teams as required.

Responsibilities

The role includes (but is not limited to) the following responsibilities:

Act as the first point of contact for IT support requests via phone, email, ticketing system and walk-up support.
Log, categorise and prioritise incidents and service requests accurately.
Provide first-line troubleshooting for hardware, software and access-related issues.
Resolve issues within agreed service levels or escalate where necessary.
Manage tickets through to resolution, ensuring regular communication and updates to end users.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Create, modify and disable user accounts and permissions within Active Directory.
Support mobile devices, laptops, desktops, printers and other end-user equipment.
Assist with device builds, deployments and replacements.
Maintain accurate records within the IT service management system.
Follow IT procedures, policies and security requirements.
Support hardware setup, moves and basic workstation configurations.
Contribute to knowledge base articles and user guidance documents.
Complete all required training and mandatory compliance activities.

Basic Qualifications

Essential Qualifications/Experience:

Previous experience in a customer service or IT support environment.
Working knowledge of Microsoft Windows and Microsoft 365 applications.
Experience using an IT ticketing or service management system.
Basic understanding of Active Directory user administration.
Experience supporting desktops, laptops and mobile devices.
Understanding of IT hardware and peripheral devices.
Good written and verbal communication skills.

Desirable Qualifications/Experience:

Experience using ServiceNow or similar service desk tool.
Knowledge of device imaging and deployment processes.
Basic understanding of networking concepts such as IP addressing and connectivity.
Experience supporting printers and multifunction devices.
Relevant IT qualification or certification (CompTIA A+, Microsoft Fundamentals or equivalent).

Travel & Work Arrangements/Requirements

Based at the Sunderland site. Occasional travel to other company locations may be required to support business needs.

Key Competencies

Strong customer service and communication skills.
Friendly, professional and approachable manner.
Ability to remain calm and effective when dealing with technical issues.
Good problem-solving and troubleshooting skills.
Well organised with strong attention to detail.
Able to prioritise workload and manage multiple tasks.
Team player with a willingness to learn and develop technical skills.
Reliable, adaptable and self-motivated.

What We Offer

25 days holiday and bank holidays (Option to purchase additional 5 days)
7% Employer pension contribution
Westfield Health medical cash plan cover
Death in service benefit of 4 x salary
Cycle scheme (after probation period)
Electric car scheme (after one year of employment)
10% of salary in shares (after one year of employment)
Employee assistance program
Enhanced maternity & paternity policies
LinkedIn Learning access

Benefits:

Additional leave
Bereavement leave
Company pension
Cycle to work scheme
Employee discount
Employee stock ownership plan
Enhanced maternity leave
Enhanced paternity leave
Free parking
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Experience:

muti-site IT Support: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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