Job Description
Communications Solutions UK is a local family run business based in Reading. We deliver IT and communications hardware, services and support to small and medium sized businesses with integrity, care and trust. As a company, we enable our clients to work flexibly, communicate effectively and increase productivity.
To support our continued growth, we are looking for a 3rd Line IT Support Engineer & Administrator to help us deliver an exceptional service to our clients.
This is an exciting opportunity for someone who wants variety and diverse challenges. You will provide advanced IT support and from time to time on client sites. You will be part of a team that delivers projects, in addition to day-to-day support.
Role Description
This role is responsible for resolving complex escalated technical issues, speaking with clients, and ensuring tickets are resolved quickly and efficiently within SLA deadlines. You will be proactive in identifying issues, designing better outcomes for clients, and supporting the wider team with your technical expertise.
Responsibilities include:
- Serving as the escalation point for complex 3rd line issues across the client portfolio
- Designing, deploying, and maintaining Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender
- Building and maintaining PowerShell scripts to automate tasks and streamline client management
- Designing and implementing Power Automate workflows to improve processes for clients and internally
- Managing server infrastructure including Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Configuring and troubleshooting network infrastructure including switches, firewalls, VLANs, VPNs, and wireless environments
- Managing Azure infrastructure including virtual machines, hybrid environments, and Azure networking
- Leading infrastructure projects from scoping and design through to delivery and documentation
- Performing proactive monitoring and maintenance of client systems using RMM tooling
- Supporting and mentoring 1st and 2nd line engineers and sharing knowledge across the team
- Keeping client records and case notes up to date across the CRM and ticketing system
Experience
- 4+ years' experience in a technical support or infrastructure role, with demonstrable 3rd line exposure
- Deep hands-on knowledge of Microsoft 365, including administration, security configuration, and licensing
- Advanced PowerShell scripting ability for Microsoft 365, Azure, and Windows Server administration
- Proven Power Automate experience, including building multi-step workflows and integrations
- Strong Windows Server skills including Active Directory, Group Policy, DNS, DHCP, and file services
- Good networking knowledge including TCP/IP, VLANs, routing, firewalls, and switches
- Hands-on Azure experience across compute, storage, networking, and identity
- Highly customer focused with excellent verbal and written communication skills
- Experience working within a Cyber Essentials, ITIL, or ISO aligned environment
- Experience with RMM and MDM tooling such as N-central and Intune
Desirable Qualifications
- Microsoft Certified Associate qualifications or higher (e.g. AZ-104, MS-102)
- CCNA or equivalent networking qualification
- ITIL Foundation or higher
Why work for us?
Communications Solutions UK is a family business. We are passionate about delivering great service and having fun. We work on a blended model with days spent in the Reading office and on client sites. Being a growing business there are always new and exciting things to get involved in. Bring your enquiring mind and sense of humour and we guarantee you will not be bored.
This role offers hybrid working and private healthcare cover.
Our office is based in Reading (near Junction 11 of the M4) and has plenty of parking as well as great public transport connections.
If you are excited about working for us and have most of the skills or experience, we are looking for, please go ahead and apply. You could be just what we need.
Job Types: Full-time, Permanent
Salary: £45k - £50K DOE
Benefits: Company pension, on-site parking, private medical insurance, work from home
Schedule: Monday to Friday
Work Location: Hybrid Office in Reading
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Reading RG2 8LW: reliably commute or plan to relocate before starting work (required)
Experience:
- technical support or infrastructure role: 4 years (preferred)
Work Location: In person
