Desk team leader Work, Jobs in Heckfield, Ham (with Salaries)

Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
7d
Thames Lock and Weir Keeper - 35017
Environment Agency —Shepperton
- £29,751 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
- Flexible schedule
Facilities / Office Assistant
Vision RT Ltd. —Basingstoke
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
5d
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
Business Development Executive - Mobile & Consumer Electronics
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
Customer Service Coordinator
Trane Technologies —Basingstoke
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
- Life insurance
5h
Service Team Leader
Morrisons —Basingstoke
- Annual leave
- Employee discount
Quick apply
Graduate Operations Manager
Palmer and Howells —Woking
- £38,000 a year
- Culinary experience
- Travel
- Contracts
- Annual leave
- Life insurance
User Services Specialist
ECMWF —Reading
- £76,384 - £91,754 a year
- Hybrid work
- English
- C++
- Bachelor's degree
9d
Graduate Operations Manager
Palmer & Howells —Guildford
- £38,000 a year
- Full-time
- Management
- Culinary experience
- Supervising experience
- Annual leave
- Life insurance
Quick apply
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Audio Visual Support Technician (Remote)
AVI-SPL —Farnborough
- Full-time
- Remote
- Customer service
- Windows
- Organisational skills
- Annual leave
Reception Manager
DoubleTree by Hilton St. Anne's Manor —Wokingham
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO Group —Chineham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Contract Support
CBRE —Farnborough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
7d

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desk team leader jobs near heckfield, ham

Service Desk Analyst

Fujitsu -
Bracknell

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

BMC Remedy
Customer service
Windows
DNS
ServiceNow
Account management
Communication skills
Active Directory

Full job description

Service Desk Analyst

Location: Bracknell (On-site)

Our purpose is to make the world more sustainable by building trust in society through innovation. As a Service Desk Analyst you will contribute to this by ensuring our people have reliable, secure, and efficient IT systems that enable them to deliver critical services with confidence.

We are seeking a dynamic Service Desk Analyst to provide hands-on support to end users with technical issues in a highly secure Defence environment. You’ll be the first point of contact for IT support, assisting users in resolving technical incidents, fulfilling service requests, and providing guidance on using IT systems effectively.

As a Service Desk Analyst, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.

Your role will involve:

Acting as the first point of contact for IT support queries via phone, email, or ticketing system
Logging, prioritising, and resolving incidents and service requests in line with SLAs
Troubleshooting issues across Windows 10/11, Microsoft 365, and standard desktop applications
Managing user accounts, passwords, and permissions within Active Directory
Escalating complex or high-impact issues to 2nd Line or specialist support teams
Providing clear communication and excellent customer service to end users
Maintaining accurate records and documentation within the IT Service Management tool
Contributing to process improvement and knowledge sharing across the team

Your transferable skills and experience:

Previous experience in a 1st Line / Service Desk / Helpdesk support role
Strong communication and customer service skills, both written and verbal
Working knowledge of Windows 10/11 and Microsoft 365
Experience using Active Directory for password resets and account management
Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy)
A proactive, problem-solving mindset with strong attention to detail
Ability to work effectively within a secure, process-driven environment

You must be willing and eligible to undergo security clearance for this position

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in providing excellent customer service, problem-solving, and supporting users in a technical environment, this could be the next opportunity for you.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Work Your Way is our approach to flexible working – this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#LifeAtFujitsu

#DNS

Apply Now

Refine Your Search

desk team leader jobs in heckfield, ham

Service Desk Analyst

Application Support Analyst

Thames Lock and Weir Keeper - 35017

Facilities / Office Assistant

Regional Service Manager (South East) - EVOLT Charging Ltd

Head of Service Desks - Reading, UK

Customer Support Technician

Business Development Executive - Mobile & Consumer Electronics

Customer Service Coordinator

Service Team Leader

Graduate Operations Manager

User Services Specialist

Graduate Operations Manager

Helpdesk Technician

IT Operations - First Level Transaction Monitoring Associate

Audio Visual Support Technician (Remote)

Reception Manager

Regional Service Manager (South East) - EVOLT Charging Ltd

Contract Support

IT Operations Manager

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