Service desk engineer Work, Jobs in Hellaby, Syk (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
13d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
12d
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
2d
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Project management
- Mentoring
Quick apply
4d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Senior LCV Technician
Kelling Group Limited. —Normanton
- £18 an hour
- Full-time
- Maintenance
- Automotive diagnostics
- Free parking
- Life insurance
Quick apply
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Automation & Product Development Engineer
Boxbar Tech —Wakefield
- Full-time
- CAD
- Engineering
- Programmable logic controllers
Quick apply
2d

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3rd Line Service Desk Engineer

Millgate -
Sheffield

Quick apply

Job details

Full-time
£30,000 a year
13 days ago

Qualifications

Microsoft Windows Server
Azure
Virtualisation
Problem management
Root cause analysis

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

Refine Your Search

service desk engineer jobs in hellaby, syk

3rd Line Service Desk Engineer

1st-2nd Line IT Support Engineer

Level 1 Helpdesk Engineer

Print Service Desk Technical Customer Support Engineer - Level 4

Professional Services Engineer (4th Line)

Level 2 Helpdesk Engineer

Desk Based Account Manager

2nd Line Manager

BIM Technician

IT Support Technician

Senior Software Engineer

Senior LCV Technician

Junior Networking Engineer

Automation & Product Development Engineer

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