Dispatcher Work, Jobs in Hellesdon, Nfk (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- First Aid Certification
- IT
Quick apply
4d
Traffic Dispatcher
Biffa Waste Services —Norwich
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Employee discount
Quick apply
Transport Manager
Zova Transport —Norwich
- From £15.50 an hour
- Part-time
- Hybrid work
- Driving
- Organisational skills
- IT
Quick apply
Weighbridge Administrator
EMR Group —Lenwade
- Full-time
- IT
- Annual leave
Quick apply
11d
Weighbridge Administrator
EMR UK —Norwich
- IT
- Annual leave
11d
Delivery Coordinator
JamesFisher —Seething
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Despatch AM FLM3
2 Sisters Food Group —Bungay
- £14.93 an hour
- Full-time
- Warehouse experience
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Scheduling Advisor
Zipwater —Dereham
- £27,280 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Scheduler - Fixed Term Contract - 6 months
Bromford Flagship Livewest —Dereham
- £28,955.16 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
4d

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Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour
4 days ago

Qualifications

Driving Licence
Customer service
First aid
Emergency management
First Aid Certification
IT
Computer skills
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

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dispatcher jobs in hellesdon, nfk

Emergency Call Handler

Traffic Dispatcher

Transport Manager

Weighbridge Administrator

Weighbridge Administrator

Delivery Coordinator

Despatch AM FLM3

Scheduling Advisor

Scheduler - Fixed Term Contract - 6 months

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