Systems & operations engineer Work, Jobs in Hellesdon, Nfk (with Salaries)

Systems & Operations Engineer
Appello —Norwich
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Free parking
- Employee assistance programme
2d
Enterprise Engineer
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Weekend availability
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
13d
Trials & Training Coordinator - MSI-Defence Systems Ltd
MSI-DS Ltd —Norwich
- Management
- Microsoft Office
- Travel
Quick apply
Building Maintenance Engineer
ISS Facility Services —Lowestoft
- £40,000 - £45,000 a year
- Maintenance
- In-person
Quick apply
Compliance Coordinator
Kier Group —Norwich
- Full-time
- Administrative experience
- Organisational skills
- Contracts
- Flexible schedule
11d
AI Solutions Engineer
Black Orange Inv Limited —Watton
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- ERP systems
- Annual leave
- Life insurance
Quick apply
Recruiter
Evaro —Norwich
- £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Bereavement leave
Supplier Quality Engineer
Fluke —Norwich
- Oracle
- ERP systems
- Analysis skills
Business Intelligence Engineer
Norse Group LTD —Norwich
- £50,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Mechatronic/Robotics Engineer
MSI-DS Ltd —Norwich
- Schematics
- Engineering
- C++
Quick apply
Telecom Project Manager
Telecom Project Manager —Norwich
- £53,000 - £55,000 a year
- Full-time
- Project management
- Computer networking
- Software development
Quick apply
5d
Toolroom Technician
Amcor —Norwich
- Overtime
Reliability Engineer
Smurfit Westrock —Diss
- Full-time
- Data analysis skills
- Maintenance
- Mechanical knowledge
- Annual leave
Maintenance Engineer (Electrical)
Richardson International —Great Ryburgh
- Up to £48,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Driving
- Employee assistance programme
- Sick pay
Development Engineer - IM
Amcor —Beccles
- Full-time
- Microsoft Excel
Head of Cloud
Epos Now —Norwich
- £70,000 - £80,000 a year
- Full-time
- DevOps
- AWS
- APIs
Skipper
Caudwell Marine —Lowestoft
- Temporary
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
Service Technician
Proserv —Great Yarmouth
- Schematics
- ERP systems
- Maintenance
- Annual leave
Quick apply
Project Engineer
Fluke —Norwich
- Up to 50% travel
- Bachelor's degree
- Travel
Service & Commissioning Engineer
Hayley DIRS —Great Yarmouth
- Full-time
- Engineering
- Electrical Engineering
- Health & wellbeing programme
- Annual leave
Quick apply
5d

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Systems & Operations Engineer

Appello -
Norwich

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

TCP
Cloud infrastructure
Driving Licence
Azure
Node.js
CCNP
React
Internet of things
Customer service
Bash (Unix shell)
Firewall
DHCP
AWS
VoIP
ITIL
JavaScript
Driving
IT support
Scripting
DNS
APIs
Linux
TCP/IP
Root cause analysis
Communication skills
Python

Full job description

️SYSTEMS & OPERATIONS ENGINEER

Keep mission‑critical systems running—whatever it takes.
Solve complex issues across cloud, on‑prem, and front‑end platforms.
Lead from the front as the technical authority for 24/7 operations.

️Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00 with some OOH's cover in the future

Salary: Up to £50,000 per annum dependant on experience

Location: Hybrid Norwich 2/ days in the office per week.

Start Date : May /June 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK based role and any hybrid/remote work must also be within the UK.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks :

161 hours holiday plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ABOUT YOU

Essential (What You’ll Bring)

3–5 years’ experience in a third‑line IT support role handling complex escalations
Strong programming knowledge in JavaScript, Python, React, and Node
Good working knowledge of Linux and AWS cloud infrastructure
Experience with AWS Lambda and/or Bash scripting
Familiarity with API management tools
Strong experience working within ITIL frameworks and controls
Recognised technical qualification (or equivalent hands‑on experience)
Excellent customer service and communication skills
Proven ability to diagnose, troubleshoot, and resolve technical issues
Experience delivering structured technical training to customers or internal teams
Comfortable working independently and as part of a wider team
Highly organised, detail‑focused, resilient, and able to manage multiple priorities
Clear communicator with both technical and non‑technical stakeholders
Full UK driving licence

Nice to Have (Bonus Skills)

Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
Hands‑on use of Wireshark, SIP traces, or packet analysis tools
Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
Experience with telecare platforms, IoT systems, or digital alarm receivers
Background in customer‑facing technical roles
Passion for innovation, automation, and continuous improvement

️THE ROLE

Love solving complex problems and keeping critical systems running smoothly?
This role is all about keeping external IT services performing at their best—from front‑end apps to cloud and embedded environments. You’ll tackle advanced issues, implement smart solutions, and help shape continuous improvement across a 24/7 operation.

‍ What You’ll Be Getting Stuck Into

Diagnosing and resolving advanced, high‑impact incidents across software and services
Acting as the technical escalation point for Tier 1 & Tier 2 support
Leading the Third Line Technician tier as a subject matter expert
Identifying risks early and preventing issues before they impact the business
Supporting new technology deployments and infrastructure improvements
Playing a key role in always‑on (24/7) service delivery

Deep Technical Problem‑Solving

Troubleshoot complex application, code‑as‑a‑service, and systems issues
Perform root cause analysis and eliminate recurring problems
Debug front‑end code, investigate stack issues, and collaborate with tech teams
Support Windows & Linux server estates
Monitor and resolve faults across AWS and Azure
Apply firmware updates over‑the‑air to remote devices
Use tools and scripting such as AWS Lambda, Bash, and API management platforms
Work within ITIL frameworks and controls
Participate in 3rd line out‑of‑hours support aligned to business processes

Tech Environment You’ll Work With

JavaScript, React, Node
Linux & Windows (Cloud, On‑prem, Embedded)
AWS & Azure
APIs and serverless technologies
(Bonus points for experience with VoIP, VoLTE, firewalls, and STUN protocols)

Knowledge Sharing & Collaboration

Mentor and coach Tier 1 and Tier 2 technicians
Create and maintain clear technical documentation and troubleshooting guides
Work closely with Service Management and Service Delivery to ensure ITSM best practices

Supplier & Vendor Collaboration

Partner with third‑party suppliers to resolve complex issues
Support the management of SLAs and performance with external providers

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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